Studio Manager Job at Frank Darling - We're Hiring! in Boston

Gemologist | Jewelry Designer | Sales Leader

Frank Darling is an online fine jewelry brand making custom engagement rings more accessible. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a Studio Manager to run our Boston studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills. Management experience is required, along with 4+ years of fine jewelry sales experience with both lab-grown and natural diamonds, and a strong innate sense of style and flawless communication and organization skills.

Key Duties and Responsibilities:

• Open and close the studio
• Own and manage studio KPIs
• Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
• Organize and return weekly diamond shipments
• Run hiring process and manage team schedule
• Guide and educate the bespoke design team on diamonds, settings and sales tactics
• Responsible for overall studio performance and monthly benchmarks
• Respond quickly to inbound phone calls, chats, and emails
• Guide clients through the process of choosing a stone, and finalizing the ring purchase
• Confidently provide feedback on diamonds clients select from our website
• Confidently provide real-time diamond recommendations while chatting over the phone or website
• Advise clients on the 4Cs of diamonds
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style and wedding band selection
• Empower clients to feel confident in their once in a lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person and articulate the differences between different options
• Work with the house gemologist to source, select and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales
• Maintain showroom appearance and order supplies as needed
• Point of contact for the building manager if any issues arise

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• Eye for detail and high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems
• Organized and comfortable multitasking and juggling many client requests
• 1-2 years sales experience
• 3+ years of Management experience + leading a team
• Extremely detail oriented
• Proficient in Google Sheets/Excel
• Full time on-site role located in Boston
• Office hours are 10AM to 6PM
• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Performance Based Bonuses. Monthly bonus for achieving sales targets
• Disability and Life insurance. 100% employer-paid.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

Location: On-site in Boston, MA

Salary: Boston, MA $85,000.00-$115,000.00

Note: Referrals and other roles listed here are outside the scope of this specific posting.