Vituity is hiring: Studio Manager - MOOV - Los Angeles in Los Angeles

Overview

Los Angeles, CA – MOOV Health & Wellness is seeking a Studio Manager. We focus on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team.

Responsibilities

• Serve as the site operations business partner to the Medical Director in a collaborative dyad model.
• Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.
• Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.
• Maintain a clean, safe, and welcoming environment for clients and staff.
• Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.
• Coordinate and manage class schedules, workshops, and special events.
• Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.
• Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.
• Conduct regular inspections and maintenance of equipment to ensure proper functioning.
• Handle customer inquiries, feedback, and complaints in a timely and professional manner.
• Collaborate with the marketing team to develop and implement promotional activities and campaigns.
• Communicate and report updates and financial review to the senior management and investment teams.
• Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.
• Prepare and manage budgets, monitor expenses, and generate financial reports.
• Train and supervise studio staff, providing guidance, coaching, and performance evaluations.
• Foster a positive and collaborative work environment, promoting teamwork and staff morale.
• Stay updated on industry trends, emerging practices, and new developments in health and wellness.
• Participate in professional development activities to enhance knowledge and skills in studio management.
• Collaborate with the studio team and external partners to ensure seamless integration of services.
• Maintain accurate records and documentation related to studio operations.
• Recruit, hire, and onboard new staff members in coordination with Recruiting and Onboarding teams.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.
• Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.
• Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.
• Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.
• Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.
• Address and resolve conflicts among staff in a timely and effective manner.
• Provide ongoing coaching and mentorship to support staff development and career progression.
• Stay updated on industry trends and best practices, sharing relevant knowledge with the team to foster an inclusive and educational environment.
• Support staff in maintaining professional certifications and licensures, providing resources for continued education.
• Promote a customer-centric approach and ensure exceptional customer service and personalized care.
• Monitor customer feedback to identify areas for improvement and implement changes.
• Organize team-building activities and staff engagement initiatives to promote a positive environment.
• Lead, motivate, and inspire the studio team to deliver exceptional customer experiences.
• Anticipate and meet client needs in a friendly and professional manner.
• Develop and implement customer service standards, policies, and procedures.
• Collaborate with cross-functional teams to enhance the customer journey and ensure service integration.
• Maintain relationships with customers and partners, providing personalized support and addressing concerns.
• Stay current with industry trends related to customer experience in health and wellness.
• Implement customer feedback mechanisms and use analytics to drive continuous improvement.
• Collaborate with marketing and sales to develop customer-centric strategies that drive loyalty and retention.
• Ensure quality and standards of practice in coordination with Clinical teams.
• Act as a customer advocate in decision-making processes.
• Maintain a positive and welcoming environment, ensuring cleanliness, comfort, and accessibility in the studio.
• Handle customer escalations promptly and effectively.
• Conduct regular staff meetings and training to reinforce customer experience best practices.
• Monitor industry competitors and benchmark against customer experience standards.

Qualifications & Experience

• High School diploma or GED required.
• Three (3) years of management experience required.
• Three (3) years in retail, med spa, healthcare, or hospitality operations required.
• Bachelor’s Degree in a relevant field preferred.
• Experience in healthcare startups preferred.
• 1-2 years of nursing experience in urgent care, primary care, or medical/health spa setting preferred.
• Excellent verbal and written communication skills.
• Competency in contract and vendor agreement negotiation.
• Strong organizational and time management skills; ability to manage workload and priorities.
• Ability to influence, persuade, and lead teams; operate with integrity and transparency.
• Strong knowledge of health and wellness industry trends, standards, and practices.
• Proficiency in managing daily studio operations, including scheduling, staffing, and resources.
• Customer service oriented with ability to build client relationships.
• Understanding of budgeting, financial management, and profitability analysis.
• Ability to develop and implement staff training programs.
• Strong interpersonal skills and ability to collaborate with staff, clients, and stakeholders.
• Attention to detail and ability to maintain accurate records.
• Self-motivated, proactive, and able to work independently and in a team.
• Flexibility to work in a dynamic, fast-paced environment.
• Emotional intelligence and conflict resolution skills.
• Strong computer skills and familiarity with studio management software.

The Practice, MOOV Health and Wellness

At MOOV, aging is approached proactively with physician-guided wellness solutions that promote physical, mental, and emotional well-being.

The Community

• Los Angeles, California—a dynamic city with culture, entertainment, and opportunity.
• Vibrant arts scene, diverse population, and robust job market.
• Mediterranean climate with year-round outdoor activity options.

Benefits & Beyond

• Comprehensive health plan options, including medical, dental, vision, HSA/FSA, and life coverage.
• 401(k) retirement savings plans; generous paid time off.
• Voluntary benefits, family planning support, and professional development programs.
• Employee Assistance Program (EAP) and wellness programs.
• Commuter benefits and student loan refinancing discounts.

Salary range for this role is $35 per hour. Please speak with a recruiter for more information.

MOOV is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other protected status. Applicants only. No agencies please.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Hospitals and Health Care