User Experience Analyst (User Experience Analyst II - Information Technology Ser

Job Title: User Experience Analyst II

California State University, San Bernardino — Information Technology Services (Digital Transformation)

Overview

Develop user interfaces and themes for web applications, campus map, campus portal, mobile app and other campus web systems. Execute all design stages from concept to final hand-off, including building front-end assets (HTML/CSS/JS) and versioning via Git. Create wireframes, storyboards, user flows, and process flows to communicate user interaction and design ideas. Provide department, division and campus with design consultation based on CSUSB standards.

Responsibilities

• Develop user interfaces and themes for web applications, campus map, campus portal, mobile app, and other campus web systems. Incorporate user feedback and collaborate with project teams to ensure designs are effective, user-centered, and aligned with requirements. Create custom themes and extend existing themes for Drupal and any necessary third-party systems. Execute all design stages from concept to final hand-off, including building front-end assets (HTML/CSS/JS) and versioning via Git.
• Create wireframes, storyboards, user flows, and process flows. Present designs and key milestone deliverables to peers and executive-level stakeholders. Conceptualize original ideas that simplify complex design requirements and create mock-ups based on client specifications.
• Promote design guidelines, best practices and standards across multiple platforms. Provide design consultation based on CSUSB standards and collaborate with the Office of Marketing & Communications to align with university branding guidelines.
• Adhere to Web Accessibility guidelines within CMS environments and other appropriate web environments.
• Perform other job-related duties as assigned. Stay current with emerging technology and industry trends to improve the user experience.

Qualifications

Minimum Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience that demonstrates knowledge and abilities may substitute for the required education on a year-for-year basis. An advanced degree may substitute for the required experience on a year-for-year basis.

Required Qualifications

• Working knowledge to design scenarios, sketches, storyboards, user personas, user flows, wireframes, motion studies, and prototypes.
• Working knowledge of user experience research and design principles.
• Strong project management, planning, and organizational skills to manage multiple projects.
• Strong communication and interpersonal skills with the ability to conduct focus groups and related assessment research and brainstorming sessions.
• Strong analytical skills to evaluate and understand user and business needs and design, develop, and implement solutions.
• Skill in leading, directing, and training others.
• Proficiency in using applicable software and design platforms.

Preferred Qualifications

• Proficient understanding in Drupal & Twig theming
• Understanding of code versioning tools, such as Git
• Experience working in higher education
• Understanding of WCAG 2.2 web accessibility guidelines
• Proficient in image authoring tools (Illustrator or Photoshop)
• Proficient understanding of web markup, including HTML5, CSS3
• Proficient understanding of server-side CSS pre-processing platforms (LESS and SASS)
• Understanding of advanced JavaScript libraries/frameworks (jQuery, NodeJS, React)
• Bachelor’s Degree (or equivalent) in Computer Science, UX Development, Design, or related field
• At least 2 years of front-end development experience
• Strong verbal, written, and interpersonal communications skills

Compensation And Benefits

Anticipated Hiring Step: Step 1 $6,492.00 per month. Salary range: Step 1 $6,492.00 per month – Step 20 $9,458.00 per month. The salary offered will reflect internal equity and experience.

The CSU system provides a comprehensive benefit package including medical, dental and vision plans, CalPERS retirement, sick and vacation time, and 15 paid holidays per year. Eligible employees may participate in the fee waiver education program.

Position Information

Work status: Full-time/Exempt/Temporary (up to one year with potential renewal). Academic year schedule: Monday–Friday (8:00 am–5:00 pm), some evenings/weekends. Summer schedule: Monday–Thursday (7:00 am–5:30 pm), some evenings/weekends. Closing deadline: October 22, 2025.

Conditions Of Employment

• Background check is required. CSU will offer a conditional employment, subject to satisfactory completion of background checks.
• I-9 eligibility and documentation requirements apply.

Statement of Commitment to Diversity and Equal Opportunity Employer: CSUSB is an Affirmative Action/Equal Opportunity Employer. Diversity and inclusion resources and policies are described here.

Reasonable Accommodation: We provide accommodations to applicants and employees with disabilities. For accommodations, contact CSUSB Benefits.

Smoking: CSUSB is a smoke- and tobacco-free campus.

Clery Act: The Annual Security and Fire Safety Report is available online.

Notes

This posting includes references to internal job identifiers. Referrals may increase interview chances.