Mid-Atlantic Truck & Equipment is hiring: Service Writer in New Castle

Overview

Join to apply for the Service Writer role at Mid-Atlantic Truck & Equipment.

Pay

Base pay range: $25.00/hr - $30.00/hr

This range is provided by Mid-Atlantic Truck & Equipment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Description

Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. We value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers\' success.

Responsibilities

• Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status.
• Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work.
• Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims.
• Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance.

Qualifications

• Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus.
• Proficiency in Microsoft Office (2-4 years of experience).
• Schedule management experience.
• Strong communication skills (both written and verbal).
• Ability to multi-task in a dynamic environment.
• High School Diploma or GED (mechanical experience is a plus but not required).

Benefits

• Competitive Pay: $25.00-$30.00/Hour
• Work-life Balance: Monday-Friday from 7:00am-4:00pm
• Comprehensive Benefits: Medical, dental, and vision coverage; life insurance; short- and long-term disability plans.
• Financial Security: Paid time off, a 401K with company match, and an employee referral bonus.
• Professional Growth: On-the-job training and exclusive vendor training opportunities.

Equal Opportunity

Mid-Atlantic Truck & Equipment celebrates diversity and is committed to creating an inclusive environment for all employees. We are an equal-opportunity employer and do not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, or other protected characteristics.

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