Technical Writer Job at Milestone Technologies, Inc. in Pleasanton

Base pay range

$20.00/hr - $25.00/hr

NO C2C/Third Party/Visa Sponsorship Available at this time.

Onsite 5x a week in Pleasanton, CA

2+ years of Technical Writing Experience

6+ Month W2 Contract

Pay Rate: $20-25/hr. W2

Overview

As a Technical Writer at Milestone Technologies, you will be responsible for developing, managing, and maintaining documentation related to the implementation and use of ServiceNow's Service Operations Workspace. You will work closely with technical teams, subject matter experts, and process owners to create content that clearly explains workflows, procedures, and platform functionality for both technical and non-technical audiences.

Qualifications and responsibilities are described below.

Key Responsibilities

• Create, edit, and maintain clear and comprehensive documentation for ServiceNow Service Operations Workspace, including standard operating procedures, process flows, user guides, and system configurations.
• Collaborate with engineers, developers, and IT service teams to gather information and ensure technical accuracy.
• Translate complex technical concepts and workflows into user-friendly documentation tailored for a variety of audiences.
• Organize and manage documentation repositories to ensure version control, accessibility, and ease of navigation.
• Audit existing documentation for completeness, clarity, and relevance, and make recommendations for updates or improvements.
• Develop templates and standards for content formatting, naming conventions, and structure to ensure consistency across deliverables.
• Create visual aids such as flowcharts, diagrams, and screenshots to support process documentation.
• Ensure all documentation aligns with Milestone’s brand, tone, and quality standards.

Required Qualifications

• Bachelor’s degree in Technical Communication, English, Information Systems, or a related field.
• 2+ years of experience in a Technical Writer or Content Specialist role, preferably in IT services or enterprise software environments.
• Demonstrated experience documenting enterprise platforms, ideally ServiceNow or similar ITSM tools.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Miro, Google Suite).
• Strong technical writing and editing skills with the ability to simplify complex information.
• Experience with content management systems and documentation tools.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating with cross-functional teams in a fast-paced environment.
• Familiarity with process mapping, workflow design, and visual communication tools.
• Understanding of ITIL processes and IT operations concepts is a plus.
• Experience with ServiceNow is highly preferred.

Additional note: The estimated pay range for this position is USD $20/Hr - USD $25.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.