Video Product Specialist Job at Topaz Labs in Dallas

Overview

We\'re Topaz Labs, an AI tech company that builds one-click image and video quality software with deep learning. We\'ve processed over 1 billion images and serve over 1M photographers and designers, including teams at Apple, Netflix, NASA, and more. This is a cross-functional, fast-growing environment focused on delivering high-quality software and experiences.

We\'re looking for a smart and motivated Product Specialist to help customers succeed with Topaz Video AI, identify opportunities to improve the customer experience, and own the implementation process. This role offers exposure to product, marketing, and customer operations with potential for growth.

Responsibilities

• Help customers succeed with Topaz Video AI by answering questions and creating tutorials, videos, and other documentation.
• Proactively identify opportunities to improve the customer experience and own the process of implementing them.

About us

• Rocketship growth and opportunity for impact (from $3M to $48M revenue in six years).
• Over 1 million customers, including Nvidia, NASA, Google; used for over 1 billion photos. Coverage by Fast Company, The Verge, Engadget, Mashable, BBC, and more.
• World-class team that executes quickly, cares about the customer experience, and promotes from within.
• Profitable company with infinite runway.

About you

• You\'re a videographer, editor, designer, or artist who would use our software.
• Familiarity with Video AI or other Topaz Labs products is a plus, but not required.
• Knowledge of colorspace and video file types is a plus.
• You have an unusually strong work ethic and think from first principles to focus on core issues.
• You have excellent writing skills.
• Comfortable with software such as: Premiere, After Effects, Photoshop, Davinci Resolve, Fusion, Vegas, Natron, Final Cut, Nuke, etc.
• Portfolio: written documentation examples & editing/compositing reel.

Nice to have

• Reading: Delivering Happiness, Made to Stick, Setting the Table, or The Art and Science of Digital Compositing (or equivalent).

Do you meet most but not 100% of the above? We\'d still like to hear from you. We are passionate about developing a diverse team and culture, so please apply if you\'re interested!

This is a unique role for someone interested in making a deep impact at a high-growth software company. We offer a strong base salary plus significant ownership that scales with the company\'s growth. Benefits include 100% covered medical/dental/vision for employees, 15 days PTO plus holidays, and 401k matching. This is a full-time onsite role in Dallas, TX, and relocation may be requested if you are not in the area.