Crystal Lake Community Management, Inc. is hiring: Assistant Community Manager i

Overview

The Assistant Community Manager supports Community Managers in ensuring vibrant, well-maintained communities. This role builds experience toward becoming a future Community Manager by spending significant time in the field, assisting with operations, and responding to homeowner needs with care and professionalism.

Attributes

• Community-Focused: Always prioritizes homeowner satisfaction and community well-being.
• Innovative Spirit: Seeks efficient, proactive ways to assist with community operations.
• Servant’s Heart: Demonstrates humility, empathy, and readiness to support both homeowners and team members.

Responsibilities

• Conduct field visits; documenting conditions, compliance issues, and project progress.
• Respond promptly to homeowner inquiries with empathy and accurate information.
• Assist with preparing board meeting packets and other administrative tasks.
• Coordinate with vendors under the supervision of the Community Manager.
• Gain exposure to community budgeting, compliance, and governance practices.
• Serve as an on-the-ground extension of the Community Manager for project coordination and homeowner engagement.
• Perform other related duties as assigned.

Qualifications

• Associates Degree preferred.
• 2 years of customer service experience required.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and ability to learn industry-specific systems.
• Independent, self-motivated, and deeply committed to community well-being.
• Must hold a valid driver’s license and maintain a clean driving record for community visits.

Competencies

• Customer Responsiveness: Identifies internal and external customers, develops an understanding of their needs, builds trust with them, and always seeks to enhance the customer experience.
• Taking Responsibility: Completing tasks without being prompted; working constructively with others to complete projects; and exercising initiative beyond just the scope of a job description.
• Positive Energy: Engaging with coworkers and customers in a cheerful, respectful, polite manner; contributing constructively to conversations and team meetings and avoiding behaviors that drain energy from others.
• Leadership: Influencing others in a way that moves the team forward; being constructive in a way that helps the team to reach goals. Regardless of having a leadership title, employees who demonstrate the leadership competency actively participate in discussions, ask questions, listen to others, and help build consensus on a team.
• Team Accountability: Understanding the interdependency of the workplace and acknowledgment that individual work impacts the work of the team and the work of the overall organization. An accountable team member will ensure their own work is done in a timely and effective manner to contribute to the success of their own team and the Company.
• Collaboration: Working cooperatively with others to deliver positive results; sharing helpful information and resources in a timely manner, accommodating others’ needs, and asking for help when needed to meet deadlines and commitments.
• Communication: The ability to interact and exchange information effectively with others; keeping owners informed of important information in a timely manner and engaging in meaningful dialogue that results in greater clarity.
• Technical Development: Enhancing the ability to do the present and future job better through continuing to refine knowledge and learning completely new skills.
• Problem-Solving/Critical Thinking: The ability to analyze workplace problems, come up with creative solutions, and then to test and effectively implement the solutions within the scope of responsibility.

Working Conditions

• Time in Office: 75% (30 hours per week)
• Time in Communities: 25% (10 hours per week)