About the Role
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct).
- Represent the H&M Brand positively during customer interactions (Direct).
- Organize and plan workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities with Store Management.
- Create actions to increase customer satisfaction to reach sales targets, store goals, and budgets, with follow-up actions in collaboration with Store Management.
- Follow all procedures and best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers. Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience in store.
Team & Development
- Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, and relevant visual & commercial information, including in-store communication and price perception.
- Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
- Support and develop daily routines and best practices to ensure a consistent level of visual & commercial standards while maintaining customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize, provide, and carry out visual & commercial upskilling for you and your colleagues.
- Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion (store projects) needs.
Visual & Commercial Execution
- Execute the visual & commercial curation & styling for the store based on the commercial calendar, allocation, store activation plan and fashion trends according to mood boards and guidelines.
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to create clear trends and stories according to guidelines.
- Secure window & styling execution according to guidelines to create an inspirational and commercial customer experience.
- Provide good customer flow by maintaining commercial layout and fixtures to secure the best trend story placement.
- Maintain price signs in windows and throughout the store following Global strategy and Sales Market requirements.
- In collaboration with Facilities Management ensure all lighting is working correctly to highlight products and display forms.
- Maintain and care for all display forms and interior materials with sustainability in mind.
- In collaboration with Area Visual Manager ensure store navigation is up to date according to latest guidelines and store layout.
- Ensure the store has sufficient quantities of sale and other activity, including POS material, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Qualifications
Who You Are
- To be a successful Visual Merchandiser, you must be curious and creative; always looking for inspiration, proactive, solution-focused, flexible, with effective communication skills to achieve results cross-functionally.
- We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience in a dynamic environment.
- Experience with being solution-focused to improve product presentation and commercial execution in-store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Know how to manage, follow up, and act on selling equations and weekly sales reports.
Why You’ll Love Working at H&M
- We value diverse backgrounds and are committed to inclusion and equality.
- We pride ourselves on being a values-driven organization guided by our values.
- You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
- We are an inclusive company where you’re encouraged to be yourself at work.
- You will have access to a large global talent community with opportunities for growth.
- We offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and time off, including a community day to serve your local community.
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
Additional Information
Compensation: expected base salary range is $15.13-$18.04 hourly.
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion.
- H&M has assessed this posted compensation range as accurate for this role and location at the time of posting. The range may be adjusted in the future and, depending on qualifications, pay may vary.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us.
Benefits
We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on all H&M Group brands. Brands covered include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to the staff discount, employees are included in the H&M Incentive Program (HIP).
In addition to global benefits, local markets offer different perks which may vary by country and employment type.
We offer: 25% Staff Discount; Medical, Pharmacy, Vision, and Dental Coverage; Employee Assistance Program; Vacation, Wellness, Holiday, and Parental Pay; 401K; Commuter Benefits; Health and Dependent Care FSA, plus additional voluntary benefits.
Inclusion & Diversity: H&M is part of H&M Group and commits to inclusive, diverse and equitable workplaces. Our teams should reflect a variety of backgrounds. All diversity dimensions are considered in our recruitment process. We strive for a fair process and ask that you not attach a cover letter to avoid bias.
Company Description: H&M is a fashion brand offering the latest styles and inspiration, with a focus on fashion & quality at the best price in a sustainable way.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
- Retail