Contract UX Researcher Job at YMCA of the Northern Sky in Washington

Overview

Contract UX Researcher role at YMCA of the Northern Sky. This is a project-based engagement with remote work available for candidates in US time zones.

What You’ll Do

• Identify research needs for new and existing projects.
• Plan research activities and deliverables in collaboration with cross-functional teams.
• Conduct a wide range of qualitative and quantitative UX research methods, including stakeholder interviews, user interviews, usability testing, persona development, customer journey mapping (CJM), and card sorting.
• Design interview scripts and usability test plans.
• Develop screeners and facilitate user recruitment for interviews, usability studies, and card sorting sessions.
• Execute user research remotely or in person.
• Analyze, synthesize, and summarize qualitative and quantitative data.
• Identify areas of misalignment and help solidify the product vision and successful outcomes for stakeholders.
• Identify user pain points, attitudes, and behaviors to support a more robust design process.
• Generate actionable insights to support design teams throughout the project lifecycle.
• Present research findings and recommendations to external stakeholders in a clear and engaging way.

Requirements

• 3+ years of experience conducting UX research in digital product design.
• Deep understanding of qualitative and quantitative research methods and when to apply each.
• Excellent communication and storytelling skills — ability to translate insights into compelling narratives that guide design.
• Experience collaborating with designers, PMs, and developers in a fast-paced, creative environment.
• Experience working with global clients or within design agencies.
• Understanding of UX design processes and product strategy.
• Strong analytical mindset and attention to detail.
• Self-starter comfortable managing research independently.
• Fluency in English (both written and spoken).
• Must be based in or available to work within US time zones.

Contract Details

• Remote position, US time zone only.
• Contract / project-based engagement with potential for future collaboration.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Non-profit Organizations