Finnin Ford
Automotive Service Writer
Location:
Finnin Ford – Dubuque, IA
About Finnin Ford
Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and customer satisfaction. As a family-owned dealership, we value teamwork, integrity, and providing an exceptional experience to every customer. If you’re looking to join a professional and friendly team that truly values its people, Finnin Ford is the place for you.
Job Type & Schedule
Job Type:
Full-time Schedule:
Monday to Friday, occasional Saturdays as needed
Work Requirements:
Work Schedule:
Monday to Friday (Saturday rotation as needed)
Ability to Commute:
Dubuque, IA (Required)
Work Location:
In person
Job Description
Finnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.
Bilingual applicants are strongly encouraged to apply! The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.
Responsibilities
Greet and assist customers as they arrive in the service drive
Listen to customer concerns, accurately document repair requests, and create repair orders
Communicate effectively between customers and technicians regarding vehicle needs
Provide clear estimates for service and repair costs
Follow up with customers regarding repair progress and completion status
Verify completed work meets dealership and customer standards before vehicle delivery
Maintain accurate service records and customer information
Handle warranty documentation and approvals
Assist with scheduling appointments and managing service workflow
Qualifications
Excellent communication and customer service skills
Bilingual (English/Spanish) preferred
Ability to multitask in a fast-paced environment
Proficiency with computers and service management software
Professional appearance and positive attitude
Why Join Finnin Ford
Family-owned dealership with a strong reputation in the community
Supportive and team-oriented work environment
Opportunity for career growth and ongoing training
Be part of a dealership that values quality service and customer relationships
Benefits
Health insurance
401(k) with employer match
Paid time off and holidays
Employee discounts on vehicles, service, and parts
Equal Opportunity Employer Statement
Finnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.
Finnin Ford – Dubuque, IA
About Finnin Ford
Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and customer satisfaction. As a family-owned dealership, we value teamwork, integrity, and providing an exceptional experience to every customer. If you’re looking to join a professional and friendly team that truly values its people, Finnin Ford is the place for you.
Job Type & Schedule
Job Type:
Full-time Schedule:
Monday to Friday, occasional Saturdays as needed
Work Requirements:
Work Schedule:
Monday to Friday (Saturday rotation as needed)
Ability to Commute:
Dubuque, IA (Required)
Work Location:
In person
Job Description
Finnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.
Bilingual applicants are strongly encouraged to apply! The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.
Responsibilities
Greet and assist customers as they arrive in the service drive
Listen to customer concerns, accurately document repair requests, and create repair orders
Communicate effectively between customers and technicians regarding vehicle needs
Provide clear estimates for service and repair costs
Follow up with customers regarding repair progress and completion status
Verify completed work meets dealership and customer standards before vehicle delivery
Maintain accurate service records and customer information
Handle warranty documentation and approvals
Assist with scheduling appointments and managing service workflow
Qualifications
Excellent communication and customer service skills
Bilingual (English/Spanish) preferred
Ability to multitask in a fast-paced environment
Proficiency with computers and service management software
Professional appearance and positive attitude
Why Join Finnin Ford
Family-owned dealership with a strong reputation in the community
Supportive and team-oriented work environment
Opportunity for career growth and ongoing training
Be part of a dealership that values quality service and customer relationships
Benefits
Health insurance
401(k) with employer match
Paid time off and holidays
Employee discounts on vehicles, service, and parts
Equal Opportunity Employer Statement
Finnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.