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Finnin Ford

Automotive Service Writer

Finnin Ford, Dubuque, Iowa, United States, 52001

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Automotive Service Writer Location:

Finnin Ford – Dubuque, IA

About Finnin Ford

Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and customer satisfaction. As a family-owned dealership, we value teamwork, integrity, and providing an exceptional experience to every customer. If you’re looking to join a professional and friendly team that truly values its people, Finnin Ford is the place for you.

Job Type & Schedule

Job Type:

Full-time Schedule:

Monday to Friday, occasional Saturdays as needed

Work Requirements:

Work Schedule:

Monday to Friday (Saturday rotation as needed)

Ability to Commute:

Dubuque, IA (Required)

Work Location:

In person

Job Description

Finnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.

Bilingual applicants are strongly encouraged to apply! The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.

Responsibilities

Greet and assist customers as they arrive in the service drive

Listen to customer concerns, accurately document repair requests, and create repair orders

Communicate effectively between customers and technicians regarding vehicle needs

Provide clear estimates for service and repair costs

Follow up with customers regarding repair progress and completion status

Verify completed work meets dealership and customer standards before vehicle delivery

Maintain accurate service records and customer information

Handle warranty documentation and approvals

Assist with scheduling appointments and managing service workflow

Qualifications

Excellent communication and customer service skills

Bilingual (English/Spanish) preferred

Ability to multitask in a fast-paced environment

Proficiency with computers and service management software

Professional appearance and positive attitude

Why Join Finnin Ford

Family-owned dealership with a strong reputation in the community

Supportive and team-oriented work environment

Opportunity for career growth and ongoing training

Be part of a dealership that values quality service and customer relationships

Benefits

Health insurance

401(k) with employer match

Paid time off and holidays

Employee discounts on vehicles, service, and parts

Equal Opportunity Employer Statement

Finnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.