Optum is hiring: Reporting Business Analyst - San Juan, Pr in San Juan

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Overview

The Reporting / Business Analyst will conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational planning and business decisions. They support short and long term operational / strategic business activities by developing, enhancing and maintaining operational information and models. They also develop and implement effective / strategic business solutions through research and analysis of data and business data integrity.

Responsibilities

• Prepares and runs reports to assess team\'s performance, trending analysis, improvements, etc.
• Prepare and distribute headcount reports, attrition, etc.
• Analyzes and investigates business processes, data, reporting and dives deep into insights to support actionable recommendations.
• Raise awareness by reporting insights to prevent noncompliance with specific metrics.
• Provide explanations and interpretations within area of expertise.
• Use pertinent data and facts to identify and solve a range of problems within area of expertise.
• Investigate non-standard requests and problems and create solutions.
• Own establishing action plans for the businesses based on report and data findings.
• Develops and supplies requested data for scorecards.
• Work exclusively within a specific knowledge area.
• Prioritize and organize own work to meet deadlines.
• Provide explanations and present information to leadership on topics within area of expertise.
• English proficiency assessment will be required after application.

Required Qualifications

• 1+ years of experience analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning.
• Reporting experience.
• Demonstrated advanced Excel skills.
• Proven presentation skills.
• Ability to work 40 hours per week during standard business operating hours Monday - Friday from 8am - 7pm.
• Bilingual Spanish and English.

Preferred Qualifications

• Technical / Associate\'s degree or Bachelor\'s degree.
• PowerBI experience.
• Tableau experience.
• Healthcare knowledge.
• Proven knowledge of call center metrics.
• Demonstrated planning skills (capacity, logistics).
• Root Cause Analysis experience.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.