Convo Communications is hiring: Video Interpreter-Call Center in Jacksonville

Overview

Video Interpreter-Call Center at Convo Communications.

About Convo Communications

About Convo Communications LLC
Founded in March 2009, Convo is the world’s largest Deaf-owned business with over 500 employees serving five countries in ten different languages. Here at Convo, we believe that conversations are the key to enhancing the lives of 70 million Deaf individuals and the people around them. By creating solutions to address the experience deprivation that many Deaf people face, we can have a lasting and positive impact on their daily lives.

What You’ll Do

• Provide interpreting services to our diverse customer base in line with the Code of Professional Conduct and Convo values.
• Demonstrate strict adherence to industry-wide and professional ethics at all times.
• Maintain confidentiality of information exchanged in an interpreting situation.
• Observe Convo's internal policies and procedures at all times.
• Contribute to the development and high morale of the company.
• Maintain a friendly, professional appearance following internal guidelines.
• Demonstrate a continuous commitment to professionalism, punctuality, and reliability.
• Set up and use computer technology efficiently to communicate with team members and facilitate video conference interpreting.

Interpreting Settings

Convo Interpreters provide excellent ASL/English interpretation services in a variety of settings, registers, and formats, including but not limited to:

• Video Relay Services
• Interpreter On-Demand Services
• On-Demand interpreting through video
• Potential for multiple participants via video and in-room
• Planned services (conferences and VRI) with potential for multiple participants
• Onsite meetings (when applicable)
• Subject matter ranging from light daily assignments to highly complex business, education, medical, marketing, technology strategies, and solutions
• Teaming with other interpreters
• Wide range of topics and other unique settings

Qualifications

• Two years (minimum) consecutive experience interpreting professionally as a Sign Language Interpreter
• Expressive and receptive fluency in American Sign Language and English
• High adaptability for working with diverse populations and various onsite, remote, and team interpreting models
• Strong and exemplary interpersonal skills in all settings
• Openness to providing and receiving constructive feedback, support, and mentoring professionally and positively
• Ability to work in solitary, fast-paced environments
• Understanding of and willingness to keep up with video technology, trends, and issues
• Ability to work independently and in team settings
• Basic knowledge of computer technology

Compensation

The pay range for this role varies by location and shifts:

• 35 - 55 USD per year (Austin, Texas)
• 35 - 55 USD per year (Jacksonville)
• 35 - 55 USD per year (New York City)
• 10 - 10 USD per hour (In Center Shift Differential)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telecommunications