Retail Floor Lead - Visual Merchandising Focus Job at Vuori in Franklin

Overview

Retail Floor Lead - Visual Merchandising Focus at Vuori. The role leads the retail sales team by example, communicates Vuori’s brand values through product knowledge and maintains a positive, customer-focused approach. The Floor Lead supervises the retail floor, delegates tasks, and works with Store Manager and Assistant Store Manager to support leadership duties.

Responsibilities

• Work with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team to prioritize customer experience.
• Prepare fitting rooms, locate sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging on product details, new product releases, replenishment, and inviting them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well, and share information with both customers and the team.
• Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
• Motivate the sales team and help achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear to serve as an expert for customers.
• Lead the team in completing projects with a focus on customer experience.
• Communicate inventory needs to support business goals.
• Maintain daily store operations, restock product, uphold visual merchandising standards, and ensure cleanliness.
• Follow safety, punctuality, and role responsibilities; model high standards for the team.

Qualifications

• Available morning and/or evening; 8-hour shifts; 5 days/week; available for at least two weekend days (Fri/Sat/Sun).
• Proven leadership in punctuality and attendance; reliable in scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expert who creates experiences, embraces the social aspect of sales, and handles concerns pro-actively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and receptive to feedback.

Compensation & Benefits

Pay Range: $17-19 per hour plus hourly team commission ranging from $1.50 - $9.

Benefits: Health Insurance, Paid Time Off, Employee Discount, 401(k).

All your information will be kept confidential according to EEO guidelines.

Additional Information

Employment type: Full-time | Seniority level: Entry level | Job function: Retail