UX Specialist - Cincinnati, OH Job at Ameritas in Cincinnati

Overview

UX Specialist

Location: Cincinnati, Ohio, United States (hybrid: in-office and home)

What you do

• Design creative solutions for multiple digital assets; including websites, mobile devices, web applications, landing pages, etc.
• Responsibilities include building and analyzing journey maps and personas.
• Focus on accessibility and legal compliance and collaborate with relevant partners on those topics.
• Manage usability panels.
• Facilitate usability metrics and provide insights to partners.
• Serve as a subject matter expert to internal peers; field questions, usability requirements, provide guidance, and collect feedback on component designs; support evolution of processes and methods within the established framework.
• Communicate and collaborate effectively in a cross-functional, virtual product development team and effectively present ideas and designs. Deliver actionable customer insights and metrics through data-informed decisioning. Leverage data to highlight a structured and evidence-driven approach to improving user experiences.
• Assist in the success of the Digital Team through strong collaboration.
• Analyze, document, and report usability results for strategic and tactical decision making.
• Attend project and status meetings as required, providing strong presence and advocacy within cross-functional teams.
• Enable development of excellent, high quality digital experience which meets project goals and requirements while evolving our design system and workflows.
• Solve complex interaction problems and turn them into clearly designed solutions.
• Work with developers, product owners, data scientists, and user advocates to create a collaborative design process from conception to launch.
• Facilitate design brainstorming and work sessions to inform the optimal customer experience through user research.
• Monitor shipped product iterations and make recommendations for improved customer satisfaction and usability.

What you bring

• Bachelor's degree in a related field of study, or equivalent combination of education and experience required.
• Master's degree in Human-Computer Interaction, Psychology, User Experience, Computer Science, or a related field desired.
• 1-3 years of experience in a UX related field required.
• Understanding of user-centered design and usability principles desired.
• Proficiency in conducting usability testing and data analysis techniques required.
• Experience in conducting heuristic evaluations required.
• Awareness of accessibility standards (e.g., WCAG) desired.
• Knowledge of front-end development techniques and practices e.g. CSS, HTML, React, Angular
• Knowledge of insurance and financial services industry products, services, regulatory requirements, compliance, and terminology desired.

What we offer

• A meaningful mission. Great benefits. A vibrant culture
• Ameritas is an insurance, financial services, and employee benefits provider. Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
• Flexible hybrid work options. Time for family and community. Benefits cover items you expect and some you don’t.
• Benefits include: 401(k) Retirement Plan with company match and quarterly contribution; Tuition Reimbursement and Assistance; Incentive Program Bonuses; Competitive Pay; Flexible Hybrid work; Thrive Days - Personal time off; Paid time off (PTO); Health Benefits: Medical, Dental, Vision; Health Savings Account (HSA) with employer contribution; Well-being programs with financial rewards; Employee assistance program (EAP); Professional development programs; Leadership development programs; Employee resource groups; StrengthsFinder Program; Matching donations program; Paid volunteer time – 8 hours per month; Generous paid maternity leave and paternity leave; Fertility, surrogacy, and adoption assistance; Backup child, elder and pet care support.

Equal Opportunity

An Equal Opportunity Employer. Ameritas is committed to an inclusive culture and diverse workplace, and hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.