Diversified is hiring: Service Sales Executive - Audio Visual Service in Chicago

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Diversified partners with clients to create spaces that bring people together and keep them coming back. How You’ll Contribute The Diversified Service Sales Executive role is directly responsible for direct to end customer and internal channel sales for managed services offerings. The role is to sell directly to end customers and provide sales support to the larger Diversified account teams to pursue, estimate/price/quote and close service opportunities. The scope includes Support Agreements, Managed Service Contracts, and Dedicated Staffing engagements. The Service Sales Specialist must articulate offerings and product positioning to both business and technical users, identify all relevant issues of assigned accounts, and ensure customer satisfaction through all stages of the sales process. Build and maintain strong relationships throughout the sales cycle. What You’ll Do Work directly with RVPs, Regional Directors and AEs in designated regions to drive service revenue Work with AEs with a focus on landing new service contracts Prospect into net new clients to drive service revenue Meet with clients to understand service needs, develop comprehensive service responses, and close service opportunities Gather vendor and sub-contractor quotes for extended warranties, site support, etc., especially for highly complex or bespoke hardware or sub-systems Respond to client-initiated RFPs with the relevant AE Raise RFIs, attend meetings, site surveys and interviews Put together complete RFP responses and strategize with AE on how to close the business Work with DGS leadership on strategic pricing Review calculations for client quotations, negotiate tender and contract terms, and close sales in conjunction with other sales support personnel and the Account Executive Provide monthly reporting to Service leadership and Regional Sales leaders Ensure all opportunities are tracked in CRM Assist with the creation of templates and documents for the Internal Knowledge Base Flexible schedule; respond to sales or client issues as they arise Provide training and produce support material for the sales effort Partner with AEs in searching for new clients who might benefit from company products or services Attend regular Operational Calls/Meetings & Business Reviews to discuss performance Monitor process and report performance to customers and Diversified Global Service management Escalation management within the customer account Performance Measurement Performance is measured primarily against quota As a secondary measure, performance is tracked through employee surveys, HR discussions, and feedback as applicable What You’ll Bring Education & Certifications: Minimum four-year degree required or equivalent industry experience. Advanced degree or certification is preferred. 5+ years of experience in audio visual service sales with knowledge of Land, Adopt, Expand, Renew Sales Methodology Proven track record of creating sales strategies and driving revenue growth Familiar with ITIL v4 Experience selling recurring revenue offerings Experience working with AV Account Executives to drive service sales Experience with large enterprise service opportunities Experience with selling AV Managed Services Proficiency with CRM, ERP systems, ticketing systems, Microsoft Office, Adobe Acrobat, Excel Structured approach to solving complex business problems Strong analytical, presentation, and communication skills Effective time management and attention to detail Ability to inspire confidence and create trust Ability to work under pressure, plan workload, and delegate Entrepreneurial mindset with strong organizational and leadership skills Ability to travel up to 30% What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options Dental and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits including various insurance options Commuter Benefits And more For more information, visit the Diversified career site or email careers@onediversified.com. Equal opportunity employer statement: Diversified is committed to fostering an inclusive and diverse workplace. All employment is based on job requirements, qualifications, merit, performance, and business need. We do not discriminate on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact careers@onediversified.com. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries: IT Services and IT Consulting #J-18808-Ljbffr