Emergency Communication Transport Specialist, Air Care and Mobile Care, Full-tim

Overview UC Health is seeking a Communications Specialist – Emergency Transport (CERT) to join our Air Care & Mobile Care team. This vital role serves as the first point of contact in coordinating emergency, critical care, and non-emergency medical transport, ensuring efficient communication and safe delivery of services to patients via air and ground transport. The Specialist is responsible for triaging incoming calls, dispatching transport teams, maintaining real-time vehicle tracking, and facilitating communication between medical teams, EMS, referral facilities, and aviation vendors. This role directly contributes to the safety and quality of our patient transport services and plays a key part in disaster response coordination across the Greater Cincinnati region. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching — a combination that provides patients with options for even the most complex situations. UC Medical Center has 724 licensed beds and more than 5,800 employees. Unit Details Air Care & Mobile Care has provided the Greater Cincinnati area with specialized medical transport services for patients in our community for over 35 years. Air Care & Mobile Care is the only service in the region to be accredited in four levels of medical transport by the Commission on Accreditation of Medical Transport Systems. Air Care & Mobile Care specializes in transporting critically injured and sick patients, bringing UC Medical Center care to the patient. Location United States Qualifications Minimum Qualifications Education: Required – High School Diploma or GED Preferred – Associate’s or Bachelor’s Degree in healthcare or communications-related field Licensure/Certification (Preferred But Not Required) Current EMT or Paramedic certification in Ohio or National Registry, or equivalent emergency medical dispatching experience Experience Minimum of 1 year of EMT/Paramedic experience or emergency dispatching 3+ years preferred in a transport communications or EMS environment Skills & Abilities Strong multitasking and decision-making ability under pressure Excellent verbal and written communication Proficiency with computer software (MS Office, CAD systems, GPS systems) Typing speed: 20–30 WPM Ability to work in a fast-paced, high-stress, team-oriented environment Knowledge of EMS, medical terminology, FAA regulations, and emergency communication systems Responsibilities (Primary) Safety (30%): Monitor air and ground medical transport using vehicle tracking and communication systems; follow emergency protocols in coordination with aviation and ground operations; maintain situational awareness of weather, routing, and radio communications; ensure safety standards and PAIP competencies are followed. Clinical Communications (20%): Receive and triage transport requests; match patient needs to transport team skill level and urgency; communicate relevant clinical information securely and professionally; coordinate region-wide disaster response during mass casualty events. Operational Support (20%): Use CAD systems to document and monitor operations; collaborate with leadership to adjust staffing and resources in real-time; follow aviation and EMS operational guidelines and participate in ongoing training. Customer Service (20%): Provide exceptional service to referring providers, patients, families, and transport teams; uphold UC Health PRIIDE values; represent UC Health professionally in all communications. Professional Development (10%): Stay up to date with industry standards and participate in quality improvement initiatives, internal education, and department projects. Employment Details Employment type: Full-time Seniority level: Entry level Equal Opportunity UC Health is an EEO employer. #J-18808-Ljbffr