Snapchat is hiring: Content Moderation Specialist in Los Angeles

Overview Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. Snap Inc’s three core products are Snapchat, Lens Studio, and its AR glasses, Spectacles. The Content Moderation team at Snap is part of our Customer and Review Operations organization, dedicated to ensuring the safety of our Snapchat community and the integrity of the platform. As a member of the team, you will help ensure that all public facing content on Spotlight or Discover aligns with our Community Guidelines, Recommendation Guidelines, Terms of Service, and product-specific policies. Our team collaborates closely with our Policy, Product, Engineering, and Content partners to ensure Snapchatters have a safe and engaging experience on the platform. We are looking for an enthusiastic Content Moderation Specialist to join our team. This role will work closely with Review Operations, Policy, and Product teams to assess moderation efficiency and efficacy through data analysis, quality testing, and trends observation. It will also support content moderation, cross-functional questions, and project-based work. What you’ll do Review content submissions to ensure they abide by our community guidelines, recommendation guidelines and other product-based requirements and policies Drive quality management activities and conduct regular quality audits Act as the team\'s first point of contact for operational data inquiries. Independently leverage dashboards and reporting tools (e.g., Looker, Grafana) to monitor team performance, content trends, and policy enforcement effectiveness Generate and present routine reports on key operational metrics, escalating significant findings and providing initial analysis to leadership and cross-functional partners Project manage key moderation and product initiatives with tight deadlines and shifting priorities Identify and escalate new issues and trends Serve as a consultative partner with our vendor team on policy, quality and operational matters Advise Snap teams on current and trending content while taking into account cultural and regional nuances Knowledge, skills and abilities Excellent writing and verbal communication skills Strong analytical and problem-solving skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Google Sheets, Looker, Grafana, etc.) Proficiency in leveraging data visualization software (e.g., Looker, Tableau) to interpret data and communicate insights Beginner to intermediate SQL skills: ability to write queries to pull and filter data, using functions like WHERE, GROUP BY, and JOIN Ability to prioritize tasks and work independently with minimal oversight Great judgment and ability to problem-solve, both independently and with peers Experience managing multiple global projects and cross-functional stakeholders Excellent data analytics skills to drive problem-solving, decision-making and reporting Passion for Snapchat, content, and online safety Minimum qualifications Bachelor’s degree or equivalent work experience Flexible work-hours: full-time and weekends as needed Preferred qualifications Additional language skills are a plus 1+ year of experience with data visualization tools such as Looker, Tableau Experience in content moderation, operations/programme management, product or related role Experience in online safety related disciplines at a technology company Experience with JIRA or similar issue tracking software If you have a disability or special need that requires accommodation, please provide information. "Default Together" Policy at Snap: we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. We practice a “default together” approach and expect our team members to work in an office 4+ days per week. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law. Snap is proud to be an equal opportunity employer, committed to employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or other protected classifications, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (e.g., San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring, where applicable). Our Benefits: Snap Inc. offers benefits to support your well-being, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that align with Snap’s long-term success. Compensation In the United States, work locations are assigned a pay zone which determines the salary range for the position. The starting pay will be based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. Zone-specific ranges are listed below. Zone A (CA, WA, NYC): $73,000-$109,000 annually. Zone B: $69,000-$104,000 annually. Zone C: $62,000-$93,000 annually. This position is eligible for equity in the form of RSUs. #J-18808-Ljbffr In Summary: The Content Moderation team at Snap is dedicated to ensuring the safety of our Snapchat community and the integrity of the platform . This role will work closely with Review Operations, Policy, and Product teams to assess moderation efficiency and efficacy through data analysis, quality testing, and trends observation . It will also support content moderation, cross-functional questions and project-based work . En Español: Snap Inc. es una compañía tecnológica. Creemos que la cámara presenta la mayor oportunidad para mejorar la forma en que las personas viven y se comunican. Snap contribuye al progreso humano capacitando a las personas a expresarse, vivir el momento, aprender sobre el mundo y divertirse juntas. Los tres productos principales de Snap Inc son Snapchat, Lens Studio y sus gafas AR, Spectacles. El equipo de Moderación de Contenido de Snap es parte de nuestra organización Customer and Review Operations, dedicada a garantizar la seguridad de nuestra comunidad de Snapchat e integridad de la plataforma. Como miembro del equipo, ayudará a asegurar que todo contenido público en Spotlight o Discover esté alineado con nuestras directrices comunitarias, Directrices de Recomendaciones, Términos de servicio y políticas específicas de producto. Nuestro equipo trabaja estrechamente con nuestros socios específicos de Política, Producto y Servicio, así como los colaboradores cercanos para asegurarse de tener una experiencia segura y comprometida en un proyecto basado en la calidad de contenidos. Lo que harás Revisar las presentaciones de contenido para garantizar su cumplimiento con nuestras directrices comunitarias, directrices de recomendación y otros requisitos y políticas basados en productos Conducir actividades de gestión de la calidad y llevar a cabo auditorías periódicas de calidad Act como primer punto de contacto del equipo para consultas sobre datos operativos. Generar y presentar informes de rutina sobre las métricas operativas clave, aumentar los hallazgos significativos y proporcionar un análisis inicial a los socios directivos y interfuncionales Proyecto gestionar la moderación clave e iniciativas de productos con plazos ajustados y prioridades cambiantes Identificar y escalar nuevos problemas y tendencias Servir como socio consultivo con nuestro equipo proveedor en asuntos políticos, cualitativos y operacionales Asesorar a los equipos Snap acerca del contenido actual y de tendencia al tiempo que se tengan en cuenta matices culturales y regionales Conocimiento, habilidades y aptitudes excelentes para escribir y comunicación verbal y capacidades iniciales, incluyendo el trabajo con grandes datos Habilidades técnicas adicionales para resolver problemas empresariales y proporcionar conocimientos prácticos a través del software de resolución de problemas (Google Shea, Profile, etc.) Creemos que estar juntos en persona nos ayuda a construir nuestra cultura más rápido, reforzar nuestros valores y servir mejor a nuestra comunidad, clientes y socios mediante una colaboración dinámica. Practicamos un enfoque default together y esperamos que los miembros de nuestro equipo trabajen en una oficina 4+ días por semana. Somos un Empleador de Igualdad de Oportunidades y consideraremos a solicitantes calificados con antecedentes penales de manera consistente con la ley aplicable. Snap se enorgullece de ser un empleador de igualdad de oportunidades, comprometido con las oportunidades de empleo independientemente de raza, credo religioso, color, origen nacional, ascendencia, discapacidad física o mental, condición médica, información genética, estado civil, sexo, identidad de género, expresión sexual, embarazo, nacimiento y lactancia, orientación sexual, situación militar u edad protegida, u otros beneficios legales para veteranos de acuerdo con las leyes estatales aplicables. En los Estados Unidos, las ubicaciones de trabajo se asignan una zona salaria que determina el rango salarial para la posición. El pago inicial estará basado en habilidades relacionadas con el empleo, experiencia, cualificaciones, lugar de trabajo y condiciones del mercado.