Synergis
Principal Creative Recruiter at Synergis - CPACC Service Designer (W2 Contract)
Location: 100% Remote (must work EST hours)
Pay Rate: $50–55/hr (W2)
About the Role
We are seeking a Service Designer to join our team and help transform customer and internal service experiences. This role will focus on mapping the end-to-end customer journey, identifying engagement gaps, and developing blueprints and strategies that drive both customer-facing and operational improvements. The Service Designer will be instrumental in shaping current and future-state service models, working across teams to ensure a seamless experience.
Responsibilities
Lead research and discovery to uncover customer pain points and opportunities across the sales and service lifecycle.
Develop service blueprints, journey maps, and ecosystem diagrams to clarify complex relationships across people, processes, and platforms.
Translate research insights into actionable strategies and recommendations that improve customer engagement and service delivery.
Collaborate with designers, researchers, product managers, and engineers to align on service vision and execution.
Facilitate workshops, ideation sessions, and prototyping exercises to drive innovation and build stakeholder alignment.
Deliver compelling executive-level presentations that communicate service direction and influence decision-making.
Support both customer-facing experience design and internal operational improvements as needed.
Contribute to frameworks for competitive research and market analysis to inform business investments.
Qualifications
5+ years of experience in Service Design, Experience Design, or Strategy .
Proven experience delivering service blueprints, journey maps, and customer lifecycle strategies .
Strong background in both customer-facing experiences and internal/operational process design .
Skilled in generative and evaluative research with the ability to translate insights into clear recommendations.
Excellent stakeholder management, facilitation, and communication skills, with proven ability to present to executive audiences.
Comfortable working in fast-paced, cross-functional environments ; adaptable in approach based on business needs.
Background in retail, e-commerce, or consulting strongly preferred.
Familiarity with design systems, prototyping, and research tools (e.g., Figma, Miro, Dovetail, Adobe Suite).
Why Join
Opportunity to shape both the customer journey and internal processes in a growing service program.
Work remotely while engaging closely with teams across multiple functions.
Long-term W2 contract with competitive pay ($50–55/hr).
Collaborate in a fast-moving environment where your work will directly influence customer engagement and service strategy.
The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $55.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mpersons@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
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