Head of Access Services (Associate or Full professor) - Library Job at The City

Overview Head of Access Services (Associate or Full Professor) – Library at The City University of New York, Hunter College. Hunter College seeks an innovative, passionate, and effective leader to manage the Access Services unit of the Hunter College Libraries. Reporting to the Dean and Chief Librarian, the Head of Access Services will provide strategic direction and lead the staff in the units of Circulation, Reserves, Stacks Maintenance, Technology Loans and ILL. This position is responsible for the overall administration and coordination of work and for establishing and implementing access services policies, standards, and procedures across the Hunter College Libraries. Responsibilities Provide vision and management of the access services unit through planning, leadership, assessment, and delegation; Champion and direct exceptional customer service; Evaluate services and the effectiveness of policies and make recommendations for service and policy improvement; Establish workloads, monitor and evaluate performance, and coach and counsel as needed; Empower department members to make independent decisions at appropriate operational levels, holding members accountable for successful completion of assignments; Evaluate situations to develop creative, workable solutions; Manage unit communications; Mentor and empower staff to create an environment of excellence; Provide visionary leadership for departmental activities; Partner with library and campus colleagues to ensure the library spaces function as a third space for the campus community; Serve on Hunter College, CUNY, and/or departmental committees, and engage in professional development and scholarly activities. Qualifications Master’s in Library Science (MLS), Library Information Studies (MLIS), or closely related discipline from an ALA-accredited institution. For appointment as Associate, or Full Professor, a second graduate degree is required. Minimum of seven years of leadership and management experience in an academic or research library access services unit with progression toward increasing responsibility; Record of scholarship and professional achievement appropriate for appointment at the rank of Associate or Full Professor; Strong supervisory skills with experience managing staff, setting performance goals, conducting evaluations, and fostering professional growth; Ability to work collaboratively across departments and locations, build partnerships, and contribute to a positive, student-centered culture; Ability to navigate complex institutional settings; Proven ability to build trust, manage organizational change, and foster innovation and collaboration; Demonstrated ability to delegate, prioritize and manage multiple tasks effectively; Strong customer service skills; Excellent communication, collaboration, and project management skills; Ability to work in a diverse setting. Preferred Qualifications Experience with Ex Libris Alma/Primo library services platform; Knowledge of Interlibrary Loan and Reserves copyright issues; Familiarity with accessibility standards, guidelines, and tools; Experience with learning management systems; Experience with Springshare products; Experience with Scan and Deliver; Working knowledge of ILLiad; Familiarity with OCLC WorldShare. Compensation Associate Professor salary range is $90,838–$129,041. Full Professor salary range is $113,982–$136,546. CUNY offers a competitive compensation and benefits package including health insurance, pension and retirement benefits, paid parental leave, and savings programs, plus mentoring and support for research and professional development. How To Apply Applications must be submitted online by accessing the CUNY portal on the City University of New York job website at www.cuny.edu/employment or https://cuny.jobs/. To search for this vacancy, click on search job listings, select more options to search for CUNY jobs and enter the Job Opening ID number 31156. Click #J-18808-Ljbffr In Summary: Head of Access Services will provide strategic direction and lead staff in the units of Circulation, Reserves, Stacks Maintenance, Technology Loans and ILL . Responsibilities provide vision and management of the access services unit through planning, leadership, assessment, and delegation . En Español: En Hunter College buscan un líder innovador, apasionado y efectivo para administrar la unidad de servicios de acceso de las bibliotecas del Hunter College. Informando al decano y director de biblioteca, el jefe de los Servicios de Acceso proporcionará una dirección estratégica y dirigirá al personal en las unidades de Circulación, Reservas, Mantenimiento de Stacks, Préstamos Tecnológicos e ILL. Responsabilidades Proporcionar visión y gestión de la unidad de servicios de acceso a través de planificación, liderazgo, evaluación y delegación; Campeón y servicio al cliente directo excepcional; Evaluar los servicios y la eficacia de las políticas y hacer recomendaciones para la mejora del servicio y la política; Establecer cargas de trabajo, monitorear y evaluar el rendimiento, y entrenador y consejero según sea necesario; Empoderzar a los miembros del departamento a tomar decisiones independientes en niveles operacionales apropiados, manteniendo a sus miembros responsables por completar exitosamente tareas; Evaluación de situaciones para desarrollar soluciones creativas y viables; Gestión de comunicaciones de la Unidad; Mentor y empoderamiento del personal para crear un entorno de excelencia; Proveer un liderazco visionario para actividades departamentales; Socio con bibliotecas y colegas para garantizar que los espacios del campus funcionen como tercer espacio para la comunidad; Servir en Hunter College, CUNY y/o departamentos cercanos y participar en actividades profesionales y desarrollo profesional. Un mínimo de siete años de experiencia en liderazgo y gestión en una unidad de servicios de acceso a bibliotecas académicas o de investigación con progreso hacia la mayor responsabilidad; Registro de beca y logros profesionales adecuados para el nombramiento al rango de profesor asociado o pleno; Fuertes habilidades de supervisión con experiencia administrando personal, estableciendo objetivos de rendimiento, realizando evaluaciones y fomentando el crecimiento profesional; Capacidad de trabajar en colaboración entre departamentos y ubicaciones, construir alianzas y contribuir a una cultura positiva centrada en los estudiantes; Capabilidad de navegar por entornos institucionales complejos; Habilidad comprobada para generar confianza, gestionar cambios organizacionales y fomentar la innovación y la colaboración; capacidad demostrada para delegar, priorizar y manejar eficazmente múltiples tareas del cliente; Competencias sólidas de servicio al cliente; Excelentes competencias de comunicación, colaboración y gestión de proyectos; Aptitud a trabajar en una variedad de estándares salariales. CUNY ofrece un paquete competitivo de compensación y beneficios que incluye seguro de salud, pensiones y beneficios para la jubilación, licencia parental pagada y programas de ahorro, además de tutoría y apoyo a la investigación y el desarrollo profesional. Cómo solicitar las solicitudes deben presentarse en línea accediendo al portal de empleo de la Universidad de la Ciudad de Nueva York en www.cuny.edu/empleo o https://cunye.jobs/ .