UI Professional II Job at State of Maryland in Baltimore

Overview The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement. Details Grade: 13 Location: 100 S. Charles St. Baltimore, Maryland 21201 Main Purpose of Job Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. This person is also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. An employee in this classification does not supervise or lead other positions. Position Duties MAKE OUTBOUND CALLS TO EMPLOYERS TO COLLECT UI DEBT. NEGOTIATE PAYMENT ARRANGEMENTS TO COLLECT UI DEBT. GATHER TAX AND WAGE INFORMATION FROM EMPLOYERS TO ESTABLISH LIABILITY UNDER MARYLAND UNEMPLOYMENT INSURANCE LAW. ASSIST WITH REVIEW AND PROCESS CORRESPONDENCE THAT COMES FROM THE USPS. EXPLAIN STATE UNEMPLOYMENT INSURANCE LAWS, RULES AND REGULATIONS TO EMPLOYERS AND THEIR REPRESENTATIVES. ASSIST WITH INCOMING TELEPHONE CALLS AND PROVIDE ACCURATE INFORMATION TO EMPLOYERS. Minimum Qualifications Experience: Four years and six months to five years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs. Notes Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university and six months to one year of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience. Desired or Preferred Qualifications Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications: Experience with customer service. Experience performing clerical duties and data entry. Experience with Google and Microsoft Suites. Experience working in a call center. Experience with collections. Special Requirements Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. Selection Process Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. Resumes are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. or World Education Services Inc. Examination Process The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. The examination will be an evaluation and rating of the information provided on your application. It is essential that the application is filled out completely and accurately, listing all relevant education and experience and submitting required documentation. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Benefits This is a full-time, permanent position and eligible for full State benefits, which include: Flexible hours and hybrid teleworking Paid holidays 12-13 per year Generous paid leave package (annual, sick, personal and compensatory leave) State Pension (defined benefit plan) Tax-deferred supplemental retirement savings plans (401(k) and 457) Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health Care and Daycare State Employees Credit Union Further Instructions U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment. Permanent State employees do not need to submit proof of Veterans’ status. If you are unable to apply online, you may contact Chevelle Wise or submit via email to chevelle.wise@maryland.gov. Include your name, Easy ID number, and job announcement number on any documentation. Completed applications, required documentation, and any required addendums may be mailed to the Maryland Department of Labor/Office of Administration at the address listed in the original posting. Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. Job Type and Location Tags (trimmed) Notes: Seniority level, Employment type, Job function, Industries section has been omitted in this refined version to maintain clarity. #J-18808-Ljbffr