Insight Global
Title: Sr. Technical Writer
Pay: $120K/year
Schedule: Onsite 5 days per week (NO flexibility on remote or hybrid)
Duration: Direct hire, Perm
Summary Statement:
Researches, creates, and edits operational, instructional, maintenance, and test procedural documents in accordance with internal guidelines by utilizing skills as a seasoned, experienced technical writer with a full understanding of industry standards/practices for technical documentation.
Essential Duties and Responsibilities:
- Use skills as a seasoned, experienced technical writer with a full understanding of industry standards/practices for technical documentation.
- Research, create, and edit operational, instructional, maintenance, and test procedural documents in accordance with internal guidelines as well as industry standards and best practices.
- Conduct interviews with and observe work performed by various users, technical staff, and production staff to gather data for documentation.
- Gather photographs and other useful media to enhance and provide visual clarification of documents.
- Research and translate technical information into manuals and/or documents for nontechnical and technical users.
- May audit processes and specifications.
- Produce work product that confirms to the company documentation and quality assurance standards.
- Utilize Microsoft Office products (MS Word, etc.) to prepare documents.
- Work on documentation of diverse scope.
- Coordinate reviews and approvals of draft documents with subject matter experts prior to finalizing/releasing documents.
- Interact with internal and external personnel at all levels.
- Performs housekeeping and clean-up tasks as required
- Performs all other duties requested, directed, or assigned
Education and Experience:
- Bachelor's degree (B.A.) from four-year college or university in a related discipline and 10-15 years of directly related experience and/or training; or equivalent combination of education and experience.
- 10 years “hands-on” experience with researching, creating, and editing manufacturing/test procedures, user manuals and other technical documentation.
- Extensive manufacturing background with technical products.
- ERP knowledge/experience; experience with IFS preferred
Job Knowledge, Skills and Abilities:
- Extensive knowledge of gathering information for and creating technical documentation for manufacturing and testing of technical products.
- Excellent information gathering skills.
- Extensive knowledge of reading, interpreting, and understanding technical drawings, diagrams, procedures, manuals and instructions.
- Exceptional ability in creating technical documentation for non-technical persons.
- Ability to analyze and comprehend information and inquiries furnished in written, verbal, or diagram form.
- Exceptional English grammar skills.
- Ability to communicate professionally with individuals at all levels of the organization.
- Strong mechanical aptitude.
- Good computer skills, especially MS Word, and ability to comprehend ERP.
- Self-starter with ability to work effectively with limited supervision.
Physical and Mental Demands:
- Ability to work in an office environment and a production environment.
- Ability to observe and collect data on manufacturing and test processes/methods.
- Ability to retain job related information and instructions.
- Ability to read and accurately interpret information.
- Ability to communicate effectively in English with customers, coworkers and managers.
- Ability to exchange accurate information.
- Ability to prepare clear and concise technical documents that are easily understood by non-technical persons.
- Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, ability to distinguish colors, and ability to adjust focus.