Director, Customer Experience Marketer Job at Alkermes in Waltham

Overview Join to apply for the Director, Customer Experience Marketer role at Alkermes . The Customer Experience Marketer is a strategic partner to the Brand Marketing team, responsible for defining the customer experience strategy and designing tactical omnichannel marketing plans across multiple audiences, including healthcare professionals (HCPs) and consumers. This role combines a deep understanding of omnichannel marketing with strong cross-functional collaboration skills to design and optimize data-driven, insight-led customer experiences that align with brand strategy and drive business growth. This role will also be responsible for advancing omnichannel orchestration capabilities across the organization by leading cross-functional initiatives and educating stakeholders on tools and best practices. Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home. Responsibilities Define the customer experience strategy and design tactical omnichannel marketing plans across multiple audiences, including HCPs and consumers. Partner with Brand Marketing to align customer experiences with brand strategy and drive business growth through data-driven, insight-led approaches. Lead cross-functional initiatives to advance omnichannel orchestration capabilities and educate stakeholders on tools and best practices. Seniority level Director Employment type Full-time Job function Other Note: The provided description does not include explicit qualifications. If more detail is needed, please provide the candidate requirements to replace this note with specific criteria. #J-18808-Ljbffr