Four Seasons Hotels
Communications Agent - San Francisco at Embarcadero
Four Seasons Hotels, San Francisco, California, United States, 94102
Communications Agent
Four Seasons Hotel San Francisco at Embarcadero is looking for a full-time Communications Agent who can answer and direct phone calls, pages, radio requests and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Responsibilities include: Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space. Working at Four Seasons can offer what many hospitality professionals dream of
an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. Four Seasons offers an award-winning work environment and an excellent benefits package which includes: Hourly Rate: $34.64 Generous medical, dental & vision insurance plans 401k Retirement plan 8 weeks of New Parental Leave Pay Fur Baby/Pet Insurance Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals Paid holidays, vacation & sick days Laundered Employee Uniform If you are interested in applying for this position, please contact the People and Culture Department at 415-276-3661.
Four Seasons Hotel San Francisco at Embarcadero is looking for a full-time Communications Agent who can answer and direct phone calls, pages, radio requests and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Responsibilities include: Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space. Working at Four Seasons can offer what many hospitality professionals dream of
an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. Four Seasons offers an award-winning work environment and an excellent benefits package which includes: Hourly Rate: $34.64 Generous medical, dental & vision insurance plans 401k Retirement plan 8 weeks of New Parental Leave Pay Fur Baby/Pet Insurance Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals Paid holidays, vacation & sick days Laundered Employee Uniform If you are interested in applying for this position, please contact the People and Culture Department at 415-276-3661.