Encore is hiring: Event Technician, Audio Visual - Wyndham Boston Beacon Hill in

Event Technician, Audio Visual - Wyndham Boston Beacon Hill

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Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator as needed.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0-15 lbs: Continuously
• 16-50 lbs: Frequently
• 51-100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0-15 lbs: Continuously
• 16-50 lbs: Frequently
• 51-100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: FrequentlyHearing: Continuously

Pushing/Pulling Requirements

• 0-15 lbs: Continuously
• 16-50 lbs: Frequently
• 51-100 lbs: Frequently
• Over 100 lbs: Occasionally

Work Environment

Hotel/Convention Center: moderate exposure to outdoor temperatures and moderate noise volumes. Team members may work in multiple hotel locations. Irregular hours on-call status including days, evenings, weekends, and holidays. Appearance guidelines as defined by Encore.

Warehouse: Work performed at event venues and warehouse environment. Exposure to outdoor temperatures, dirt, sand, and dust. Irregular hours, on-call status days evenings weekends holidays.

Compensation

Hourly Pay Range: $18.11 - $22.18. Compensation determined based on qualifications outlined in the job posting for the specified location. Final compensation based on location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.