Keystone Pacific Property Management is hiring: Associate Community Manager in W

Overview

Join to apply for the Associate Community Manager role at Keystone Pacific Property Management.

Keystone Pacific Property Management, LLC is a property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have provided superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical, Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Responsibilities

• Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
• Professionally greet homeowners and attend promptly to their request; if unable to assist, contact the appropriate staff members to address the issue.
• Process work order requests per procedures and enter information in the appropriate work order program.
• Follow up on all open work orders to ensure completion.
• Answer general architectural inquiries about the architectural process, provide applications, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
• Process requests for transponders, gate remotes, keys, etc.
• Respond to general inquiries on governing documents.
• Process incoming checks and general account inquiries.
• Maintain inventory of keys, transponders, gate remotes, etc.
• Send vendor packets to new vendors via email.
• Process community website updates with scanned minutes, notices, etc.
• Process incoming mail and scan it to the appropriate individual.
• Process approved proposals and file them in the appropriate folder.
• Process Manager’s request for proposals with the provided scope of work, vendors, and timeframe.
• Process reservations for homeowner clubhouse/park/pool/tennis court.
• Update and maintain homeowner information in gate access software.
• Provide requested reports, letters, and other communications to assigned Managers.
• Complete special projects as needed and approved by the Supervisor.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the Supervisor.

Qualifications

• Must have a valid Driver’s License.
• Must have reliable transportation.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.

Education And Experience

• 2 - 5 plus years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

Salary Description: $19.00 to $23.00

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at Keystone. Check our website at www.kppm.com and click on “Careers” to stay connected. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. For accessibility support, email hr@keystonepacific.com. Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.