City of McKinney is hiring: Customer Experience Librarian II in McKinney

Position Title

Customer Experience Librarian II

City of McKinney

Position Overview

Under general supervision, the purpose of this professional position is to provide leadership at a front-line customer service level, providing reference, readers' advisory, and library programming. With emphasis on teamwork, leadership, and the customer experience, this position is also responsible for the supervision of support staff. Responsibilities may differ according to assigned area.

Responsibilities

• Helps create an environment where customers have the best possible library experience.
• Designs, creates, facilitates, and implements engaging public classes, programming, and outreach activities.
• Assists customers with readers' advisory, reference, circulation, and information services.
• Facilitates and participates as an active member on cross-functional teams.
• Builds and facilitates relationships with other City departments and area organizations.
• Acts as a library and City ambassador at community events.
• Assists with development and improvement of policies, procedures, workflows, and organizational goals and objectives.
• Acts occasionally as "Librarian in Charge".
• Coaches, supervises, evaluates, and recommends the hiring of library staff.
• Depending on assigned area, catalogs materials, maintains a budget, coordinates volunteers, and coordinates library publicity.
• Attends and participates in professional meetings, conferences, and seminars.
• Stays informed of professional developments and trends.
• Manages and develops assigned areas of the collection.

Other Job Functions

• Perform other duties as assigned or directed.

Knowledge, Skills, Abilities, and Behaviors

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence.
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to work and contribute in a team environment where leadership is valued and expected at all levels and treat co-workers and customers with respect.
• Ability to build professional relationships with all library stakeholders.
• Critical thinking in problem solving and decision making.
• Knowledge of basic marketing, social media, and networking strategies.
• Flexibility and adaptability in an environment of continuous improvement and change.
• Communicate effectively both orally and in writing.
• Ability to gather and use evidence and data to inform decisions.
• Working knowledge of basic computer skills.
• Use and troubleshoot a variety of hardware and software systems.
• The ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Ability to exercise independent judgment where necessary and appropriate.
• Knowledge of supervisory practices and techniques, and an ability to coach and mentor.
• Ability to lead in difficult situations.

Required Qualifications

A Master's degree in Library Science or closely related field, and one (1) year of previous library experience. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Preferred Qualifications

Previous supervisory experience and bilingual language skills.

Conditions of Employment

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License.

Physical Demands

Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to medium weight (10-50 pounds). May also involve the pushing and/or pulling of objects or materials up to one-hundred (100) pounds between. Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability.

Work Environment

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.