ConsultNet is hiring : Digital User Experience (UX) Architect III in Atlanta Job

Digital User Experience (UX) Architect III

Atlanta, GA, Charlotte, NC, Birmingham, AL (Hybrid - 3 days onsite each week)

6-month contract to hire

Pay Range $85.00-90.00 / hr.

Our client is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.

This role goes beyond tactical product / UI design - it's about service blueprinting, journey mapping, and ecosystem strategy. The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future‑ready commercial banking portal.

You’ll partner closely with design leadership, research, and business stakeholders but will not be directly responsible for day‑to‑day product delivery work. This is a strategic role designed to help our client connect siloed systems, processes, and touchpoints into a cohesive client experience.

Responsibilities

• Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.
• Collaborate with Design Manager - squad lead for tactical design delivery.
• Collaborate with Lead Researcher - who will focus on customer‑facing research.
• Collaborate with Business Lead - providing business alignment and priorities.
• Participate in customer research sessions (led by research), applying a service design lens to interpreting findings.
• Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.
• Develop strategic design artifacts, including Service blueprints (front stage, backstage, and system layers), Ecosystem maps, journey frameworks, and opportunity maps.
• Facilitate virtual whiteboarding sessions (primarily in FigJam; experience with Miro or similar tools is a plus).
• Provide strategic documentation that can guide product teams in execution.

Tools & Portfolio

• Expected to work primarily in virtual whiteboarding tools (FigJam at Regions; familiarity with Miro or similar is fine).
• Not a UI / visual design role - no Photoshop, Illustrator, or pixel‑perfect Figma work required.
• Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts (blueprints, ecosystem maps, synthesis frameworks).
• These may be shared as PDFs, decks, or interview walk‑throughs - a polished public website is not required.

Qualifications

• Bachelor's degree in Design, Compuer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering.
• Five (5) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms.
• Strong service design, research collaboration, and strategic design skills.
• bility to operate at a systems / process level rather than screen / UI level.
• Service Design Expertise.
• Skilled in applying service design methods in large, complex enterprise settings.
• Experience mapping journeys that span channels, silos, and systems.
• Discovery & Research Collaboration.
• Strong experience conducting stakeholder interviews and observations.
• Skilled at synthesizing findings into insights and opportunities.
• Facilitation & Collaboration.
• ble to convene cross‑functional partners and guide collaborative analysis sessions.
• Comfortable leading workshops and unpacking discovery data.
• Strategic Artifacts.
• Proficiency in creating service blueprints, ecosystem maps, and journey‑level deliverables.
• bility to clearly connect customer‑facing ("front stage") experiences with operational ("backstage") and technical layers.
• Enterprise Experience.
• Familiarity with large‑scale, regulated, or compliance‑heavy environments.
• Financial services experience is a plus, but service design skillset is the priority.