Convo Communications is hiring: Video Interpreter-Call Center in Austin

Founded in March 2009, Convo is the world’s largest Deaf‑owned business with over 500 employees serving five countries in ten different languages.

About The Role

As a Convo Interpreter, you will provide interpreting services to our diverse customer base. Convo Interpreters exemplify the ideals and ethics reflected in the Code of Professional Conduct, as well as Convo’s Statement of Mission and Core Values. In doing so, you are responsible for the following:

What You’ll Do

• Demonstrate strict adherence to industry‑wide and professional ethics at all times.
• Maintain the confidentiality of information exchanged in an interpreting situation.
• Observe Convo’s internal policies and procedures at all times.
• Contribute to the development and high morale of the company.
• Maintain a friendly, professional appearance following internal guidelines.
• Demonstrate a continuous commitment to professionalism, punctuality, and reliability.
• Set up and use computer technology efficiently to communicate with team members as well as provide facilitation of video conference interpreting.

Interpreting Settings

• Video Relay Services
• Interpreter On‑Demand Services
  • On‑Demand interpreting through video
  • Potential for multiple participants via video and any number of participants in the same room
• Planned services (conferences and VRI)
  • Potential for multiple participants via video and any number of participants in the same room
• Onsite meetings (when applicable)
• Subject matter ranging from light daily assignments to highly complex business, education, medical, marketing, technology strategies, and solutions
• Teaming with other interpreters
• Wide range of topics and other unique settings

Qualifications

• Two years (minimum) consecutive experience interpreting professionally as a Sign Language Interpreter
• Demonstrate expressive and receptive fluency with both American Sign Language and English
• High level of adaptability for working with diverse populations, as well as leveraging various models of onsite, remote, and team interpreting
• Strong and exemplary interpersonal skills in all settings
• Openness to providing and receiving constructive feedback, support, and mentoring professionally and positively.
• Have the experience, knowledge, and skills necessary to work in a solitary, fast‑paced, environment.
• Understanding of and willingness to keep up with video technology, trends, and issues
• Ability and confidence to succeed both independently and in team settings
• Basic knowledge of computer technology

Pay Range

35 - 55 USD per year (Austin, Texas)
35 - 55 USD per year (Jacksonville)
35 - 55 USD per year (New York City)
10 - 10 USD per hour (In Center Shift Differential)

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Telecommunications