Essential Credit Union is hiring: Video Teller in South Towne Heights

Overview

Video Teller role at Essential Credit Union.

Position Summary: Provides outstanding member service and ensures the highest level of member satisfaction during every member encounter. Assist members with various financial transactions in a personable, professional, and courteous manner. Must be comfortable interacting with members on camera. Stay aware of credit union products and services.

Video Teller Responsibilities

• Greet every member in a timely manner through the Interactive Teller Machine, meeting established goals for service.
• Represent the credit union to members in a courteous, professional manner.
• Provide prompt, efficient and accurate service in processing transactions.
• Process teller transactions including withdrawals, deposits, payments and other transactions based on member needs.
• Accurately balance transactions on multiple platforms daily while making the member interaction seamless.
• Consistently provide one touch resolution for member inquiries.
• Establish rapport and build relationships through a virtual environment.
• Provide in-depth knowledge of credit union products, services, quality service standards, security procedures, and compliance regulations.
• Provide information and referrals to members seeking other services including, but not limited to, Enterprise, investments, mortgage and commercial services.
• Work collaboratively with the branch staff in the best interest of serving members effectively and efficiently.
• Maintain knowledge of and comply with Bank Secrecy Act as it relates to this position.
• Perform other duties and responsibilities as required or assigned.

Skills And Abilities

• Ability to read and comprehend information.
• Ability to portray professional image over video technology.
• Ability to count and deal with numbers and details effectively.
• Ability to effectively and efficiently communicate orally, in writing, and by phone.
• Ability to provide courteous and professional service to members and community partners.
• Ability to learn, apply, and communicate knowledge of credit union products, services, policies and procedures.
• Ability to analyze situations related to position in order to make sound decisions.
• Ability to adapt well to a fast-paced and changing environment.
• Ability to work well with a team or alone.
• Ability to learn, apply and communicate knowledge of teller department policies and procedures.
• Ability to input and retrieve data from computer.
• Ability to multi-task by operating multiple monitors and software systems simultaneously.
• Ability to use and learn office machines (i.e., copier, scanner, terminals).
• Exceptional interpersonal and communication skills.
• Excellent member service skills.
• Willingness and flexibility to work in shifts to accommodate the extended hours of operation.

Minimum Qualifications

• High School diploma or equivalent required; college degree or some college coursework preferred.
• Minimum of one year experience in a credit union or other financial institution preferred with a strong emphasis on sales and service.
• Must be flexible to work different shifts.

Major Accountabilities

• Must be reliable and punctual.
• Deliver outstanding service to membership and colleagues consistently.
• Process transactions accurately and efficiently.
• Adhere to BSA and OFAC regulations.
• Always adhere to member confidentiality rules.

Training Requirements

• Maintain knowledge of Microsoft Office Products (Word, Excel, and Office).
• Use of desktop computers.
• Working knowledge of other core systems.
• Annual Compliance Training to ensure NCUA and BSA requirements are met.

Physical Requirements

• Perform primarily work on a computer or laptop for an average of eight (8) hours per day.
• Must be capable of climbing/descending stairs in emergency situations.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales