Audio Visual Technician Job at Astreya in Chicago

This range is provided by Astreya. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/yr - $35.00/yr

Direct message the job poster from Astreya

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

Event Support

• Hands‑on delivery of events either on‑site or remotely via Microsoft Teams and Zoom
• Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
• Work with teams and stakeholders using ticketing or booking system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events
• Manage the day‑to‑day housekeeping and maintenance of event spaces
• Work with clients/stakeholders who might not be technically minded in pre‑production to explain the capabilities of the space and go over best practice to ensure the event is a success
• Provide feedback on possible enhancements and improvements to the space
• Manage client expectations on production issues
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Produce event related and other types of reports as requested by the manager
• Serves as a primary contact for event coordination requiring AV beyond the general meeting setup
• Run AV events for corporate communications to employees, including pre‑event practice runs with speakers, testing of audio, video equipment, etc.
• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
• Manage high profile, global events
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• Basic Video encoding and editing skills
• Video/Audio conference setup support
• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
• Manages equipment and software upgrades
• Commissioning and testing of all new and relocated video conference systems
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

Project Based Work

• Provides support for project‑based work at different client sites
• Listens to and meets client’s needs
• Serves as expert in solutioning and providing best advice to client

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set‑up and support
• Presentation/multimedia meeting room support, including duration support
• Assist with support for multimedia broadcasting

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing support, including on‑the‑spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
• Carry out all power down/up when required, usually involving out‑of‑hours overtime commitments

General Duties

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Assist with the training of all technical team members
• Advise clients on best practice
• Provide regular feedback and service improvements recommendations
• Focus on service/operational issues for review

Experience & Skills Required

• Flexible approach to working schedules to include out of hours (early or late) and weekends
• Must have experience in managing events remotely via Zoom / Microsoft Teams
• Occasional work related travel to other client locations
• Working unsupervised
• Encoding of video and audio content.
• Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats.
• Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
• Read and understand AV schematics
• Data gathering, reporting, metrics and administrative skills
• Liaising with clients and event planners on a daily basis - white glove customer service approach
• Excellent customer service skills and experience
• AV / VC Systems experience in a Corporate environment (Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
• Ability to read building schematics and installation diagrams in order to troubleshoot
• Understanding of TCP/IP networking
• Understanding of different audio and video protocols and codecs required
• Ability to draft and present technical reports in English
• Providing feedback for service improvements
• 3 years minimum experience in a similar role

Seniority level

Associate

Employment type

Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Information Services