Service Writer Job at ASCO Equipment in Tulsa

Service Writer – Tulsa, OK

Join ASCO Equipment as a Service Writer. Experience with heavy equipment preferred; automotive experience may translate. Service Writers coordinate preventative maintenance, support customers, technicians, and internal departments, ensuring smooth service operations.

Responsibilities

• Take ownership of the customer experience.
• Manage work orders: open, close, post time, enter notes, and monitor progress.
• Prepare accurate estimates for repair costs and present them to customers.
• Monitor and manage accounts receivables.
• Communicate clearly and effectively with customers, technicians, and the service manager.
• Provide status updates on work orders, troubleshooting, technician progress, and general questions.
• Monitor field technician and customer calls.
• Perform various other administrative duties.

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast‑paced, high‑volume dealership.
• Detail‑oriented, strong time‑management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with G‑Suite and other service programs.
• A personal dedication to work safety and accountability.

Benefits & Perks

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays.
• Paid training, advancement opportunities, and a career‑focused culture.
• ASCO Children’s Education Program: financial assistance for employees’ children pursuing higher education.
• Core values: Honor God, Develop People, Pursue Excellence, Grow Profitably.

Legal Statement

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.