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UX Researcher, Enterprise Platform Job at Google in Seattle

Google, Seattle, WA, United States, 98127

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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Mountain View, CA, USA.

Minimum qualifications

  • Bachelor’s degree in Human-Computer Interaction, Human Factors, Psychology, Computer Science, Cognitive Science, Information Science, Statistics, a related field, or equivalent practical experience.
  • 1 year of experience in an applied research setting (e.g., product or academic), or similar.
  • Experience executing research studies utilizing various qualitative methods (e.g., usability studies, in-depth interviews, contextual inquiry, etc.).

Preferred qualifications

  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
  • 3 years of experience in an applied research setting, or a related field (e.g., product research, design research).
  • Experience with mixed-methods research, including designing and analyzing large-scale surveys or utilizing existing data (logs, metrics) alongside qualitative findings.
  • Experience conducting research with enterprise users or for complex B2B, advertising, or fintech products.
  • Knowledge of both qualitative and quantitative research methods, including when and how to appropriately apply them during the product development process.

About The Job

At Google, we follow a simple but vital premise: “Focus on the user and all else will follow.” User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi‑disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with engineering and product management to create industry‑leading products that deliver value for the people who use them and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have a significant impact at all stages of product development. You’ll conduct primary research—including field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis—to explore user behaviors and motivations. The UXR community at Google is unique and will help you do your best work.

Responsibilities

  • Plan, conduct, measure, analyze, and clearly present user research, collaborating closely with Researchers, Design, Product Management, and Engineering teams to inform the direction of complex enterprise advertising tools.
  • Conduct research specifically centered on the needs, workflows, and pain points of users engaging with enterprise-level platforms.
  • Help identify and frame UX research questions that align with business goals for enterprise advertisers.
  • Drive change by clearly articulating research findings with actionable insights to cross‑functional audiences through written reports, presentations, and collaboration.
  • Support efforts to build a shared understanding of our large advertiser and agency users.

Equal Employment Opportunity Statement

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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