Centra Care
Dispatcher | Emergency Communications Center
Centra Care, Saint Cloud, Minnesota, United States
Job Description
The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
Schedule: Full-time | 72-80 hours every 2 weeks | St. Cloud Evening and Night shifts | 8 to 12-hour shifts Every other weekend Pay and Benefits:
Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
Pay range: $24.21 - $36.35 per hour
Earn extra pay for working evening, night, and weekend shifts! Tuition reimbursement and college grant programs available Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more! Qualifications :
High school diploma or GED required Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred 1 year of emergency or high stress dispatching experience required 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required 2 years Ability to adapt in a dynamic work environment while possibly working under pressure Prior Health Care Security/EMS Dispatch Experience preferred Ability to recognize self and to maintain calm professionalism in stressful and emotional situations Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment Foundational understanding of emergency response practices and procedures Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations Maintains confidentiality in all aspects of the job Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.
The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
Schedule: Full-time | 72-80 hours every 2 weeks | St. Cloud Evening and Night shifts | 8 to 12-hour shifts Every other weekend Pay and Benefits:
Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
Pay range: $24.21 - $36.35 per hour
Earn extra pay for working evening, night, and weekend shifts! Tuition reimbursement and college grant programs available Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more! Qualifications :
High school diploma or GED required Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred 1 year of emergency or high stress dispatching experience required 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required 2 years Ability to adapt in a dynamic work environment while possibly working under pressure Prior Health Care Security/EMS Dispatch Experience preferred Ability to recognize self and to maintain calm professionalism in stressful and emotional situations Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment Foundational understanding of emergency response practices and procedures Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations Maintains confidentiality in all aspects of the job Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.