Lead AV Installer Specialist (Bang & Olufsen luxury audio products) Job at ASBC

Lead AV Installer Specialist (Bang & Olufsen luxury audio products)

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Site Compensation

ASBC Inc. provided pay range. This range is provided by ASBC Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$80,000.00/yr - $95,000.00/yr

Position Overview

We are looking for a detail-oriented and customer-focused Lead AV Installer Specialist to execute customer projects and installations of luxury equipment systems of B&O brand. This role ensures our clients receive a seamless and premium experience from sale to setup.

Job Purpose

To lead the scheduling and execution of all customer projects and installations end-to-end. Coordinate with installer team to deliver every customer a “white glove” experience in a timely, cost-effective manner.

Key Responsibilities

• Coordinate and schedule all customer projects and installations across multiple projects and locations
• Plan, coordinate, and execute installation projects from initiation to completion
• Serve as the primary contact for customers during project delivery
• Allocate resources, assign tasks, and manage project timelines and priorities
• Perform technical installations, system testing, and customer education to ensure 100% satisfaction
• Collaborate with sales, warehouse, logistics, and business partners to ensure seamless execution
• Manage procurement of tools, materials, and equipment needed for installations
• Installation vehicle fleet management and maintenance
• Assist stores with display functionality. Assist with event setup/programming when needed
• Monitor project budgets and control costs
• Train, mentor, and evaluate installers
• Resolve all project issues promptly and professionally to exceed customer’s expectations
• Ensure compliance with safety, quality, and technical standards
• Complete required trainings and stay informed with latest technology to be seen as the “expert”

Requirements

• Proven experience in AV installation and technical project management
• Strong knowledge of AV equipment, installation techniques, and latest technologies
• Professional demeanor and excellent communication skills
• Ability to read technical drawings, plans, and specifications
• Ability to coordinate well with business partners to complete projects
• Proficient in project management tools and basic reporting
• Strong organizational, multitasking, and time-management skills
• Excellent problem-solving and decision-making skills
• Physical ability to handle installation work when required
• Valid driver’s license and readiness to travel as needed

KPIs

• Project On-Time Delivery - % of projects completed on schedule
• First-Time Installation Success Rate - % of installations completed without rework
• Customer Satisfaction Score (CSAT) – Post-project customer rating
• Budget Compliance - % of projects delivered within budget
• Customer Referrals and add-on sales

Benefits

• Opportunity to work for a financially strong, fast-growing multinational company
• Constant interaction with global teams of professionals
• Access to continuous professional development: training, certification programs, events, and team building events
• Attractive remuneration package

Apply now.