City of Milwaukee is hiring: Emergency Communication Information Systems & Techn

Join to apply for the Emergency Communication Information Systems & Technology Manager role at City of Milwaukee

This range is provided by City of Milwaukee. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$116,493.00/yr - $158,834.00/yr

The Emergency Communications Information Technology Manager oversees the development, implementation and support of public safety communications information systems, technology, projects and workflows.

Essential Functions

Leadership and Stakeholder Coordination

• Direct the integration of public safety information systems and technology, ensuring projects meet established goals, deliverables, budgets, and timelines.
• Provide leadership and supervision to assigned staff by setting priorities, assigning tasks, mentoring, coaching, and ensuring quality performance against measurable benchmarks and/or expectations.
• Manage IT-focused personnel with expertise in networking, systems integration, cybersecurity, and database administration.
• Optimize staff allocation and deployment while streamlining technology workflows, business processes, and information systems.
• Collaborate with Public Safety IT stakeholders across the City of Milwaukee and surrounding municipalities to ensure seamless technology integration, effective communication, and operational continuity in support of emergency services. Align technology solutions with operational needs and facilitate interoperability across agencies.
• Oversee the monitoring, optimization, and enhancement of IT infrastructure, including networks, hardware, software, and both data and voice communications.

Project Management and Systems Administration

• Design, develop, implement, and manage the department’s information systems and technology infrastructure, including computer application systems, computer and communication systems, network, databases, and related systems.
• Support and administer departmental information technology (IT) systems, including specialized applications, databases, and technologies, while continuously improving system functionality and business processes.
• Develop and adhere to budgetary standards, departmental policies and workflows.
• Provide a common IST operating picture for the department and stakeholders to ensure real-time situational awareness and information sharing.
• Manage information systems and technology delivery processes and execution.
• Develop, maintain, and test the comprehensive disaster recovery system and business continuity plans to meet established standards and minimize operational downtime.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

The Emergency Communications Information System and technology Manager must be willing and able to:

• Work beyond standard business hours to meet departmental needs.
• Pass a Federal Bureau of Investigation (FBI) Criminal Justice Information Services Division (CJIS) background investigation and clearance check and maintain throughout employment.
• Bachelor’s degree in computer science, software engineering, information systems management, or a closely related field from an accredited college or university.
• Five years of progressively responsible professional-level experience in large-scale information management and technology environment, including application development, programming, and technical support, including two years serving in a supervisory capacity.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

Desirable Qualifications

• Experience with Public Safety mission‑critical systems, including but not limited to Enhanced 911 telephony and Computer Aided Dispatch (CAD) systems used in public safety dispatch to include police, fire and EMS or a combination thereof,
• Experience configuring CAD applications, maintaining connections to other systems, applications, and databases in a public safety dispatch environment, including but not limited to CAD‑TO‑CAD connections, station alerting, and mobile device connectivity.
• Experience working with local public safety departments (fire, police, and emergency medical services) and associated workflows.

Knowledge, Skills, Abilities & Other Characteristics

Technical

• Knowledge of information systems including industry best practices, regulations and industry standards and emerging technologies.
• Ability to work with large-scale ITS projects within set time limits and budgets.
• Knowledge and skill working with technical administration for critical systems, including application and database tuning, configuration, upgrades, monitoring, and ongoing maintenance.
• Knowledge of public safety information systems, including CJIS, CAD, 9‑1‑1 and Next Generation 911 phone systems, ESInet (Emergency Services IP Network), cloud computing platforms and services, and other relevant regulatory standards and compliance requirements.
• Skilled in IT project management methodologies
• Ability to utilize standard information systems and technology management tools.
• Ability to read and interpret job‑related technical documents, policies, and procedures.
• Proficient in standard computer applications such as Microsoft Word, Excel, and Outlook.
• Ability to develop policies, procedures and other internal standards to ensure conformance with state and national public safety objectives.

Communication and Interpersonal

• Written communication skills to produce clear and concise documentation, reports, and correspondence.
• Verbal communication skills to share information and respond to questions.
• Training skills, including the ability to communicate technical information understandably to both technical and non‑technical staff.
• Ability to lead collaborative meetings.
• Ability to work independently and function as part of a team.
• Ability to remain calm in stressful situations, communicate efficiently, and seek solutions toward resolution.
• Ability to use tact and diplomacy when interacting with the public, elected officials, and employees of the City.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Leadership and Management

• Ability to execute managerial duties, including interviewing, onboarding, training, evaluating, motivating, and developing staff.
• Ability to handle staffing and performance issues, including implementing Performance Improvement Plans (PIPs) and discipline.
• Ability to have difficult conversations while conducting personnel investigations.
• Ability to perform well under pressure and handle sensitive or complex inquiries and complaints.
• Ability to effectively and positively represent DEC before committees and the public.
• Ability to develop and maintain divisional standard operating procedures.

Judgment and Professionalism

• Ability to analyze work in progress to correct errors and redirect efforts.
• Adaptability to evolving requirements and priorities.
• Decision‑making skills and sound judgment to aid in choosing appropriate courses of action.
• Organizational skills to plan and accomplish work, manage multiple assignments, and meet deadlines.
• Situational awareness and the ability to perform work safely.
• Ability to work with highly sensitive and confidential information, including the ability to safeguard all departmental digital assets.
• Honesty, integrity, and the ability to use City resources responsibly.

The current salary range (1NX) is $116,493-$154,208 annually, and the resident incentive salary range for City of Milwaukee residents is $119,988-$158,834 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program which includes:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Government Administration