Fashion Advisor, WFJ - Miami Design Job at CHANEL in Miami

Job Title

Fashion Advisor, WFJ – Miami Design at CHANEL

Overview

The WFJ Specialist plays a key role in delivering exceptional client experiences that drive conversion, retention, and overall business growth. Serving as a brand ambassador within the fashion boutique, the Specialist partners closely with Fashion Advisors to elevate category awareness and provide ongoing education and training. Leveraging deep expertise in the WFJ category, the Specialist is also accountable for recruiting and developing their own client base, ensuring meaningful individual contributions to the success of the WFJ business.

Responsibilities

• Lead the development of new customers, converting walk‑in traffic to clients by creating energy, excitement and desire around watches and fine jewelry.
• Optimize and elevate the client experience by providing prompt, professional, warm and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can‑do attitude in every situation, constantly raising the level of service and consistently exceeding client expectations.
• Take in repairs and maintain consistent follow‑up with clients regarding aftersales.
• Maintain visual standards in partnership with watches and fine jewelry category manager and regional visual merchandising team.
• Participate in cycle counts to maintain accurate WFJ inventory management.

Qualifications

• Previous experience in watches and fine jewelry.
• Ability to thrive in a team environment and work collaboratively.
• Entrepreneurial mindset with passion for client experience and development.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics

• Minimum 3 years of related experience in a luxury retailer or relevant client‑facing role, able to work with a diverse client base.
• Proven success in achieving sales goals.
• Minimum High School Diploma.
• Ability to lift 15 lbs.
• Flexible schedule with ability to work late nights, weekends and some holidays.
• Full‑time in‑store and in‑person presence required to support client sales and service.

Benefits & Perks

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits inclusive of parental leave, fertility support, Milk Stork and Care.com Membership.
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE, One Medical, flexible spending and health savings accounts, employee assistance program.
• Life insurance, accidental death & dismemberment, short term disability, long term disability, health advocate, international business travel, medical and commuter transit & parking.

Compensation

• Anticipated hourly rate range $36.00 through $38.50. Base salary is one component of total compensation. Other components may include additional compensation, benefits and perks.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Design, Art/Creative, and Information Technology
• Retail and Retail Luxury Goods and Jewelry