Mighty Pilates is hiring: Studio Manager in Santa Barbara

Pay: $30.00 - $32.00 per hour

Job Overview

Mighty Pilates is seeking an outgoing and friendly full-time Studio Manager with prior management experience in fitness, wellness, or a spa setting. This role oversees all guest services operations and serves as the primary point of contact for staff and clients, while also enhancing the in-studio experience, driving marketing and sales efforts, and overseeing MindBody Online operations.

Role + Responsibilities

• Overseeing the front-of-house operations and managing Front Desk staff, including hiring & training, scheduling adjustments, securing coverage, and stepping in when needed to maintain uninterrupted operations.
• Demonstrating tact, a high business acumen, and professionalism in responding to client and employee questions, concerns, and issues.
• Partnering closely with the Instructor Manager to align on scheduling and class coverage, instructor hiring needs, and equipment upgrades to ensure seamless studio operations.
• Managing timely studio upgrades, including submitting maintenance requests, monitoring cleaning schedules, and ensuring overall studio organization.
• Managing studio inventory, including retail, cleaning supplies, and equipment, to ensure stock levels are maintained and replenished as needed.
• Overseeing the studio budget and tracking expenses to ensure cost‑effective purchasing.
• Reporting and following up on issues with Mindbody and other key platforms to ensure seamless operations.
• Communicating process changes and updates to Instructors and Front Desk team in a clear and timely manner.
• Acting as the expert on studio tools and platforms, including Mindbody, ClassPass, WellHub, and ADP, and providing necessary support.
• Driving client engagement and retention by researching and proposing community and marketing initiatives, with a focus on selling monthly packages to new prospects and upselling to current clients.
• Completing and submitting bi‑weekly payroll accurately and on time for all employees.
• Managing relationships with studio property management and external vendors, including Mindbody Support, Balanced Body, and studio cleaners, among others.

Requirements

• Interest in Pilates or personal fitness. Passion for health and wellness
• Bachelor's degree encouraged
• At least one year of Staff Management (5+ staff members)
• At least two years of customer service experience and administrative experience in a spa, fitness center, or high‑end boutique.
• Good phone demeanor and response time for email
• Energetic, positive, friendly, caring
• Exceptional written and verbal communication skills
• Excellent computer skills – experience with Adobe Illustrator and InDesign
• Experience selling and upselling clients.
• Experience with MindBody Online
• Ability to work evenings and weekends. Able to get to the studio quickly to address issues in the rare case of emergencies.

Interview Process

• Austin, Director of People + Culture: 15‑Minute Microsoft Teams Interview
• Kelisha, Regional Manager of Operations: 30‑Minute Microsoft Teams Interview
• Michelle, Vice President of Operations: 30‑Minute Microsoft Teams Interview

Start Date

TBD in November, in‑person training before studio will be required in either Los Angeles, CA or San Francisco, CA.

Compensation

• Compensation Based on Experience
• Hourly and Full‑Time, Non‑Exempt
• Free Pilates Classes
• 40% off all other purchases, including retail and private packages
• 40 hours sick time each year
• Health Benefits after 90 days
• PTO earned after a successful post‑review period
• Opportunities for growth and advancement within Mighty Pilates at an exciting time

Reach out to me if you are interested!