Studio Coordinator (Rover Fairfax & DC) Job at OVME Aesthetics in Merrifield

Studio Coordinator (Rover Merrifield & DC)

Join to apply for the Studio Coordinator (Rover Merrifield & DC) role at OVME Aesthetics

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Department: Studio Team

Location: Fairfax, VA

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast‑paced, customer‑service‑oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well in a team environment, including remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self‑starter and passion for learning.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• 15 days paid time off
• 10 paid holidays
• Medical, dental, vision 45/55% employee/employer split – primary
• Medical, dental, vision 70/30% employee/employer split – dependents
• Short‑ and long‑term disability, AD&D, and life insurance 100% company‑paid
• 401k employee contribution
• 401k employer match – coming later this year, 2024!
• Employee Assistance Program (EAP) resources
• Overalls LifeConcierge™
• Employee service allowance
• 50% employee retail discount
• Friends and family discount
• Team member referral bonus

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Industries

Personal Care Product Manufacturing