Voice Communication Specialist Job at Cleveland Clinic Wellness Enterprise in Be

1 month ago Be among the first 25 applicants Voice Communications Specialist Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio. In this role you will operate telecommunications telephone console system and associated telecommunications equipment. Responsibilities Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance. Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. Direct hospital personnel request conference calls to conference company as procedures described. Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions. Provide overhead and long-range paging services to the FHC and other outside callers as applicable. Process group alert test twice daily. Expedite medical emergency and crises intervention procedures using page and established procedures. Assist staff with out-of-service pages by performing program changes using page systems. Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit. Perform on-call schedule services. Assist personnel in contacting on call physicians and other on-call personnel. Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable. Remain alert to daily on-call schedule changes. Operate various systems and facsimile equipment. Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages. Receive, log and dispatch incoming telex and facsimile messages. Minimum Qualifications High school diploma. 1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers. Understanding of networking/distributed computing environment concepts. Understand principles of client/server configuration. Excellent knowledge of messaging technology and project management skills. Physical Requirements Ability to perform work in a stationary position for extended periods. Ability to operate a computer and other office equipment. Ability to travel throughout the hospital system. Ability to communicate and exchange accurate information. In some locations, ability to move up to 10 pounds. Pay Range Minimum hourly: $15.00 Maximum hourly: $18.44 #J-18808-Ljbffr