Servpronorwalkwilton is hiring: Marketing Specialist in Norwalk

Title: Marketing Specialist
Location: Norwalk, CT
FLSA Classification: Full-Time, Salary / Exempt
Compensation Range: $50,000.00 - $60,000.00

DESCRIPTION
Servpro of Stamford (Norwalk, CT) seeks a proactive Marketing Specialist to develop, implement, and monitor marketing campaigns, oversee the client database, and maintain a presence at local and regional associations and trade show events. The role contributes to business growth and revenue through superior service and ownership.

Essential Duties & Responsibilities

Sales Team Support

• Create sales print & digital collateral and sales presentations.
• Maintain an event calendar with budget, participants, location, and presence details.
• Send weekly email with ticket availability to Sales Team and CEO.
• Database management and technical support.

Marketing Support

• Collaborate with leadership to establish marketing goals aligned with company strategy.
• Develop and execute strategies to promote Servpro, MitRe, NEA, and affiliates.
• Manage digital marketing channels (email, paid advertising, SEO) with vendors.
• Plan, create, and publish content across all social media, blogs, websites, and email broadcasts.
• Track venue ticket giveaways and send bi-weekly emails to Sales Team, COO, and CEO.
• Prepare monthly and annual budgets for events and departmental spending.
• Track and report ROI by customer, sales rep, and event.
• Design content using Adobe Creative Suite or other design tools.
• Ensure brand continuity and manage inbound marketing initiatives, analytics, and automation.
• Maintain and evaluate all association memberships.

Online Response & Reputation Management

• Manage online review generation, monitoring, and responses.
• Maintain web stages and manage Google Ads.

Route Administration & Validation Support

• Daily route preparation and ERP database management.
• Route material preparation and marketing supplies and giveaways.

Event Coordination

• Research marketing opportunities (sponsorship, community outreach).
• Coordinate marketing events (trade shows, golf tournaments, other events).
• Organize community, association, networking, and education events.

Other Tasks

• Perform ad-hoc duties as assigned.
• Utilize AI tools to enhance marketing automation, content creation, engagement, data analysis, and efficiency.

Requirements, Desired Knowledge, and Skills

• 5+ years of marketing experience or related marketing & sales support.
• 5+ years of superb customer service and communication skills.
• 5+ years of SEM/SEO campaign experience.
• Strong proficiency with Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Respond quickly and effectively to rapidly changing conditions.
• Provide brand and marketing coordination, including advertisement placement and tracking.
• Maintain sales and marketing materials and supplies.

Education

• Bachelor’s degree in marketing, business administration, or related field preferred.

Compensation & Benefits

• 401(k) with company match
• Health, vision, and dental insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays

Schedule

• 8‑hour day / 40+ hours per week (Mon‑Fri); flexible for overtime when required.

Overtime Requirement

• Occasional nights and weekends to assist customers during storms, cold weather, and other emergencies.

On‑Call Dispatcher

• Serve as an on‑call dispatcher one week per month or one week in six weeks, calendared in advance.

Working Conditions

Environment: Office; not eligible for hybrid or remote.

Commute

• Norwalk, CT 06851 – Reliable commute or relocation required.

Physical Demands

Standard office equipment; light work moving objects up to 20 pounds.

Compensation

$50,000.00 - $60,000.00 per year

EEO Statement

Servpro® is an Equal Opportunity Employer. All protected class applicants will be considered for employment and, if hired, are eligible for all employee benefits and other employee advantages. Servpro® will provide legally required accommodation for applicants and employees with disabilities. Servpro® is a Veterans Preferred Employer.