GovCIO
Overview GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will ensure customer satisfaction. This position will be fully remote within the United States.
Responsibilities Lead UX strategy and design efforts across federal digital platforms.
Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Use tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
Ensure compliance with federal accessibility standards (Section 508, WCAG).
Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
Provide expert guidance on UX best practices and human-centered design methodologies.
User Research & Analysis: Conduct interviews, surveys, and usability testing with federal stakeholders and end users.
Interaction Design: Design intuitive workflows and user interactions for complex systems.
Visual Design: Apply design principles to create clean, accessible, and visually appealing interfaces.
Information Architecture: Structure content and navigation to support user goals and federal mission objectives.
Accessibility Compliance: Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
S. Web Design System (USWDS): Experience implementing USWDS components and guidelines.
Human-Centered Design (HCD): Familiarity with HCD processes as promoted by agencies like GSA and 18F.
Security Awareness: Understanding of secure design principles and working within FedRAMP environments.
Documentation & Reporting: Create design documentation that meets federal standards and audit requirements.
Navigate ServiceNow and create manual test scripts or user guides.
Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
Agile/Scrum Methodologies: Work in iterative development cycles with cross-functional teams.
Communicate effectively with federal clients, developers, and program managers.
Navigate legacy systems and complex user needs to deliver modern solutions.
Qualifications Required Skills and Experience Bachelor’s degree in human-Computer Interaction (HCI), Design, Computer Science, or related field.
5-8 years of experience in IT.
4 years of additional relevant experience may be substituted for education.
Demonstrated experience converting business processes into usable diagrams with personas documented for application development teams to quickly develop cards in Jira and software applications.
Strong communication and leadership skills.
Familiarity with Jira, Confluence, and ServiceNow is a must.
Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.
Strong understanding of USWDS, HTML/CSS, and front-end development principles.
Demonstrated experience with accessibility compliance and inclusive design.
Excellent communication and stakeholder engagement skills.
Familiarity with Agile/Scrum methodologies.
Clearance Required Must be able to obtain a DHS Public Trust.
Preferred Skills and Experience Experience with legacy system modernization.
Background in cognitive psychology or behavioral science.
Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).
Company Overview GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can’t do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect:
During the Interview Process: Virtual video interview conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview.
During the Hiring Process: Enhanced Biometrics ID verification screening. Background check, to include: Criminal history (past 7 years); Verification of your highest level of education; Verification of your employment history (past 7 years), based on information provided in your application.
Employee Perks Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $81,850.00 - USD $111,000.00 /Yr.
Location US-Remote
ID 2025-6911
Category Information Technology
Position Type Full-Time
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In Summary: GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert . The ideal candidate will thrive in a fast-paced, highly visible team focused on forward-learning solutions . Responsibilities include lead UX strategy and design efforts across federal digital platforms .
En Español: El candidato ideal prosperará en un equipo rápido y altamente visible enfocado a las soluciones de aprendizaje futuro. El candidata ideal tendrá demostrado experiencia documentando los procesos empresariales y la personalidad para ser convertidos a soluciones tecnológicas automatizadas. Este papel orientado al cliente garantizará la satisfacción del cliente. Esta posición será completamente remota dentro de Estados Unidos. Responsabilidades Liderazgo estrategia UX y esfuerzos de diseño en plataformas digitales federales. Realizar investigación de usuario, pruebas de usabilidad e entrevistas con partes interesadas para informar sobre decisiones de diseños. Desarrollar cables, prototipos y flujos de usuarios para alinear e iterar conceptos de diseña. Utilice herramientas como Adobe, Axure o Sketch para crear normas de uso accesibles y métodos de trabajo de alta calidad. Proporcione instrucciones técnicas para el diseño de productos (Federal Design and Interactions). Arquitectura de la información: Contenido estructural y navegación para apoyar los objetivos del usuario y los objetivos de la misión federal. Cumplimiento de accesibilidad: Conocimiento profundo de la Sección 508, WCAG 2.1, y prácticas de diseño inclusivo. S. Sistema de Diseño Web (USWDS): Experiencia en implementar componentes y pautas USWDS. Diseño centrado en el ser humano (HCD): Familiarización con procesos HCD como promueven agencias como GSA y 18F. Conciencia de seguridad: Comprensión de principios de diseños seguros y trabajo dentro de entornos FedRAMP. Documentación e Informe: Crear documentación de diseñar que cumpla con los requisitos federales y de auditoría. Navegar Servicio y crear guias de prueba manuales o guías al usuario. Ahora conocimiento front-end HTML, CSS, JavaScript (no necesariamente codificación sino comprensión de implementación). Fuerte habilidades de comunicación y liderazgo. Familiarización con Jira, Confluence y ServiceNow es una necesidad. Proficiencia en herramientas de diseño como Figma, Adobe XD, Axure, Sketch o Balsamiq. Conocimiento fuerte de los principios de desarrollo USWDS, HTML/CSS y front-end. Experiencia demostrada con el cumplimiento de la accesibilidad y el diseño inclusivo. Excelentes habilidades para comunicarse y involucrar a las partes interesadas. Familiaridad con metodologías ágiles / Scrum. La autorización requerida Debe ser capaz de obtener un DHS Public Trust. Habilidades preferidas y experiencia operativa con modernización del sistema legado. Antecedentes en psicología cognitiva o ciencias conductuales. Certificaciones como IT Analyst (CUA) o Human Factors International (HFI). ¿Está listo para ser un transformador? ¿Qué puede esperar de la entrevista y proceso de contratación Si se le selecciona para avanzar en el proceso, esto es lo que usted puede esperar: Durante el proceso de entrevistas: Entrevista virtual por video realizada a través del vídeo con el gerente de reclutamiento y/o equipo. La cámara debe estar encendida. Debe presentarse una identificación fotográfica válida durante cada entrevista. El rango de remuneración publicado, si se hace referencia, refleja el rango esperado para este puesto al comienzo del empleo. Sin embargo, el salario base ofrecido puede variar dependiendo de múltiples factores individualizados, incluida la ubicación en el mercado, conocimientos relacionados con el trabajo, habilidades, educación, experiencia y equidad interna. El paquete total de compensación para esta posición también puede incluir otros elementos de indemnización, que deben ser discutidos durante el proceso de contratación. Si es contratado, el empleado estará en una posición at-will y el GovCIO se reserva el derecho a modificar el sueldo básico (así como cualquier otro pago discrecional o programa de compensaciones) en cualquier momento, incluso por razones relacionadas con el rendimiento individual, el gobierno de los departamentos / equipos individuales , y factores de mercado .