VetJobs
Service Development Engineer, QSC Pro Audio - Costa Mesa, CA
VetJobs, Costa Mesa, California, United States, 92626
Job Title: Service Development Engineer, QSC Pro Audio - Costa Mesa, CA
Overview
The Service Development Engineer position within the Technical Services Group at QSC focuses on participating in new product development and sustaining teams to represent service and support needs. This role ensures that QSC’s service and tech support teams, along with service partners, have the proper tools and documentation to support and service new and existing hardware and software technologies (loudspeaker, mixer, amplifier platforms and related software). Key Responsibilities
Participate in QSC’s product development and sustaining processes, representing service and support interests to ensure customer and user experiences meet high standards. Deliver service and support documentation and training for internal and external teams on diagnosing and repairing hardware issues. Deliverables may include quick troubleshooting guides, service manuals, diagnostic guidelines, and ongoing service alerts/bulletins (in written and/or video format). Sustain and improve technical product knowledge of the service group. Create, update, and maintain all service materials within online portals used by QSC’s global service partners; announce updates and provide training (in-person or virtual). Provide regional support to customers and channel partners to investigate reported field issues; collaborate with Tech Support, Service, QA, and Hardware/Software Engineering to monitor and respond to field failure trends; provide general phone and email support to customers and partners. Contribute to ongoing team projects within the Technical Services Group to enhance capabilities and meet customer needs in alignment with company directives. Qualifications and Requirements
Bachelor of Science degree in Electronics or Electrical Engineering (preferred). Minimum 5 years’ experience in a service development role; manufacturing experience preferred. Ability to work independently with minimal supervision; strong critical thinking and problem-solving skills; calm under pressure; creative and adaptable learner. Working knowledge of current and legacy QSC product; understanding of assembly, sub-assembly, and component repair terms and strategies; solid grasp of analog and digital circuitry; knowledge of Class D amplifier topology. Familiarity with Audio Precision (AP or APx) analyzers; working knowledge of programming languages (e.g., Visual Basic or other object-oriented tools); familiarity with ERP (Oracle or similar) and CRM (Salesforce or similar). Experience with data repositories (e.g., Agile), project management tools (e.g., Jira or Confluence), and Microsoft Office (Word, Excel, PowerPoint); familiarity with ISO-9001:2015. Bilingual (English/Spanish) is a plus. Compensation and benefits: The range for this position is $66,500 to $143,600; Acuity offers health care, dental, vision, 401(k), and incentive compensation depending on role. Location and Employer
City: Costa Mesa, State: California; Employer: Acuity Brands / QSC (Acuity Intelligent Spaces division) with a global recruitment system; role is on-site at the location described.
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The Service Development Engineer position within the Technical Services Group at QSC focuses on participating in new product development and sustaining teams to represent service and support needs. This role ensures that QSC’s service and tech support teams, along with service partners, have the proper tools and documentation to support and service new and existing hardware and software technologies (loudspeaker, mixer, amplifier platforms and related software). Key Responsibilities
Participate in QSC’s product development and sustaining processes, representing service and support interests to ensure customer and user experiences meet high standards. Deliver service and support documentation and training for internal and external teams on diagnosing and repairing hardware issues. Deliverables may include quick troubleshooting guides, service manuals, diagnostic guidelines, and ongoing service alerts/bulletins (in written and/or video format). Sustain and improve technical product knowledge of the service group. Create, update, and maintain all service materials within online portals used by QSC’s global service partners; announce updates and provide training (in-person or virtual). Provide regional support to customers and channel partners to investigate reported field issues; collaborate with Tech Support, Service, QA, and Hardware/Software Engineering to monitor and respond to field failure trends; provide general phone and email support to customers and partners. Contribute to ongoing team projects within the Technical Services Group to enhance capabilities and meet customer needs in alignment with company directives. Qualifications and Requirements
Bachelor of Science degree in Electronics or Electrical Engineering (preferred). Minimum 5 years’ experience in a service development role; manufacturing experience preferred. Ability to work independently with minimal supervision; strong critical thinking and problem-solving skills; calm under pressure; creative and adaptable learner. Working knowledge of current and legacy QSC product; understanding of assembly, sub-assembly, and component repair terms and strategies; solid grasp of analog and digital circuitry; knowledge of Class D amplifier topology. Familiarity with Audio Precision (AP or APx) analyzers; working knowledge of programming languages (e.g., Visual Basic or other object-oriented tools); familiarity with ERP (Oracle or similar) and CRM (Salesforce or similar). Experience with data repositories (e.g., Agile), project management tools (e.g., Jira or Confluence), and Microsoft Office (Word, Excel, PowerPoint); familiarity with ISO-9001:2015. Bilingual (English/Spanish) is a plus. Compensation and benefits: The range for this position is $66,500 to $143,600; Acuity offers health care, dental, vision, 401(k), and incentive compensation depending on role. Location and Employer
City: Costa Mesa, State: California; Employer: Acuity Brands / QSC (Acuity Intelligent Spaces division) with a global recruitment system; role is on-site at the location described.
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