Mediabistro
Video Banker I PM
This position will handle video teller transactions of a routine nature via Interactive Teller Machine (ITM) in a courteous and professional manner while providing excellent client service and retention through accurate and expeditious entries. The candidate should focus on strengthening relationships by offering new or additional products and services while keeping in mind some interactions may require deviation from standard screens, scripts, and procedures. The associate requires above-average knowledge of the company structure and its products and services to maximize the profit potential of each client via video channels. Associate must have strong team‑oriented verbal communication, ability to handle multiple tasks, and possess strong organizational skills.
All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal duties and responsibilities
performing multiple advanced‑teller duties
communicating and conducting transactions with clients via interactive teller kiosk
answering questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information
overseeing ITMs
notifying Coordinator and/or Video Banking Experience Manager of any unusual activity
handling unique client requests
researching transactions
cross‑selling relevant products and services
participating in departmental initiatives
monitoring department inbox for daily correspondence
Associated duties
providing additional support to manager and department colleagues
completing research and projects as assigned
completing all assigned / required Bank training within established timelines
Knowledge, skills and abilities required
familiarity with Windows computer, mobile apps, and navigating software platforms
ability to exercise sound and reasonable judgment
ability to apply initiative and work with little supervision
ability to prioritize work and multi‑task
ability to communicate effectively and interact positively with others
ability to follow detailed instructions and a wide range of procedures requiring some judgment
proficiency in data entry / typing
Education required
minimum high school diploma or equivalent
some college preferred
experience in banking (call center, administration, etc) preferred
Working conditions include regular contact with clients, associates, and supervisors in an open cubicle environment, communication via video teller technology, phone, e‑mail, and internal messaging systems, all video teller transactions recorded; reviewed for monthly quality assurance, multi‑task using several computer applications, fast pace and occasional stressful situations, ability to sit for long periods of time, and in the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
Benefits
medical, dental and vision
life insurance
401(k) with matching
flexible spending accounts
tuition assistance
stock purchase
discounts on products and services
EOE / Protected Veterans / Disabled / Drug Free.
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All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal duties and responsibilities
performing multiple advanced‑teller duties
communicating and conducting transactions with clients via interactive teller kiosk
answering questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information
overseeing ITMs
notifying Coordinator and/or Video Banking Experience Manager of any unusual activity
handling unique client requests
researching transactions
cross‑selling relevant products and services
participating in departmental initiatives
monitoring department inbox for daily correspondence
Associated duties
providing additional support to manager and department colleagues
completing research and projects as assigned
completing all assigned / required Bank training within established timelines
Knowledge, skills and abilities required
familiarity with Windows computer, mobile apps, and navigating software platforms
ability to exercise sound and reasonable judgment
ability to apply initiative and work with little supervision
ability to prioritize work and multi‑task
ability to communicate effectively and interact positively with others
ability to follow detailed instructions and a wide range of procedures requiring some judgment
proficiency in data entry / typing
Education required
minimum high school diploma or equivalent
some college preferred
experience in banking (call center, administration, etc) preferred
Working conditions include regular contact with clients, associates, and supervisors in an open cubicle environment, communication via video teller technology, phone, e‑mail, and internal messaging systems, all video teller transactions recorded; reviewed for monthly quality assurance, multi‑task using several computer applications, fast pace and occasional stressful situations, ability to sit for long periods of time, and in the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
Benefits
medical, dental and vision
life insurance
401(k) with matching
flexible spending accounts
tuition assistance
stock purchase
discounts on products and services
EOE / Protected Veterans / Disabled / Drug Free.
#J-18808-Ljbffr