The Maffia
Conversation Designer & Content Specialist
The Maffia, Myrtle Point, Oregon, United States, 97458
The Maffia and a player in the financial sector are looking for a Conversation Designer & Content Specialist. Want to know the client?
Request briefing here.
Location: Brussels & Remote
Contract: Freelance
Start: 3/11/2025
End: 30/04/2026
Availability: 80-100%
Experience: Senior
Languages: EN!/FR/NL
Your Tasks
Design, write, and optimize chatbot conversations that enhance the user experience
Create conversation flows for both happy paths and edge cases in collaboration with peers and stakeholders
Write clear, empathetic, and on-brand microcopy for each turn in the conversation
Manage and structure chatbot content to be searchable, reusable, and adaptable for NL, FR, and EN
Ensure consistent tone, voice, accessibility, and inclusivity across all chatbot replies
Collaborate with cross-functional teams to align conversations and language with policies and user needs
Conduct usability testing and analyze chatbot analytics to continuously improve flows and copy
Iterate based on user insights, success rates, and conversation breakdowns
Maintain and expand the content library and style guide for consistent chatbot conversations
Coordinate with localization and translation partners to ensure high-quality multilingual delivery
Develop and maintain best practices, design patterns, and testing routines with fellow conversation designers
Your Profile
Experience in conversation design, UX writing, or chatbot content design with a strong portfolio
Knowledge of conversation flow design, NLU basics (intents/entities), and human–AI interaction
Skilled in multilingual writing and content adaptation: excellent French, strong Dutch (B2/C1), and English (B1/B2)
Experience structuring and managing content for scalability and reusability
Testing and optimizing chatbot conversations based on analytics and user feedback
Proficient in design and prototyping tools (Figma, Rasa Studio, Voiceflow, …) and content management platforms
Understands the bigger picture and balances user needs, brand identity, and business goals
Collaborative team player, co-creative mindset
Persuasive yet open-minded, able to explain choices and integrate feedback
Creative, proactive, and solution-oriented
Able to propose multiple solutions for constructive discussions and decision-making
Works independently with attention to detail and quality under tight deadlines
Growth mindset: eager to learn and support others
Experience with change management in large organizations; pragmatic and a change advocate
Interested? Request the briefing here.
#J-18808-Ljbffr
Request briefing here.
Location: Brussels & Remote
Contract: Freelance
Start: 3/11/2025
End: 30/04/2026
Availability: 80-100%
Experience: Senior
Languages: EN!/FR/NL
Your Tasks
Design, write, and optimize chatbot conversations that enhance the user experience
Create conversation flows for both happy paths and edge cases in collaboration with peers and stakeholders
Write clear, empathetic, and on-brand microcopy for each turn in the conversation
Manage and structure chatbot content to be searchable, reusable, and adaptable for NL, FR, and EN
Ensure consistent tone, voice, accessibility, and inclusivity across all chatbot replies
Collaborate with cross-functional teams to align conversations and language with policies and user needs
Conduct usability testing and analyze chatbot analytics to continuously improve flows and copy
Iterate based on user insights, success rates, and conversation breakdowns
Maintain and expand the content library and style guide for consistent chatbot conversations
Coordinate with localization and translation partners to ensure high-quality multilingual delivery
Develop and maintain best practices, design patterns, and testing routines with fellow conversation designers
Your Profile
Experience in conversation design, UX writing, or chatbot content design with a strong portfolio
Knowledge of conversation flow design, NLU basics (intents/entities), and human–AI interaction
Skilled in multilingual writing and content adaptation: excellent French, strong Dutch (B2/C1), and English (B1/B2)
Experience structuring and managing content for scalability and reusability
Testing and optimizing chatbot conversations based on analytics and user feedback
Proficient in design and prototyping tools (Figma, Rasa Studio, Voiceflow, …) and content management platforms
Understands the bigger picture and balances user needs, brand identity, and business goals
Collaborative team player, co-creative mindset
Persuasive yet open-minded, able to explain choices and integrate feedback
Creative, proactive, and solution-oriented
Able to propose multiple solutions for constructive discussions and decision-making
Works independently with attention to detail and quality under tight deadlines
Growth mindset: eager to learn and support others
Experience with change management in large organizations; pragmatic and a change advocate
Interested? Request the briefing here.
#J-18808-Ljbffr