VIP Studio Experience Coordinator Job at Alts (fka Alteration Specialists) in Ne

Job Title: VIP Studio Experience Coordinator

Location: Alts, NYC

Compensation Range: $50,000 - $60,000

Reports to: Studio Area Manager

Overview

Alts Alteration Specialists is looking for a dynamic and service-driven VIP Studio Experience Coordinator to join our New York team. This full-time, in-person role is ideal for a professional who brings charisma, attention to detail, and operational excellence to everything they do.

As the VIP Studio Experience Coordinator, you’ll be at the heart of the VIP customer’s journey, responsible for ensuring smooth day-to-day operations while delivering exceptional service to our VIP clientele.

Responsibilities

Alterations Management:

• Oversee all LABEL and Alts VIP alteration requests, processing over 100 garments per month with an estimated value of $25k in alterations
• Act as the liaison between clothiers and tailoring teams to ensure precise execution of alteration requests
• Act as the liaison between Alts production center and Alts VIP Tailor Shop Manager to ensure precise execution of alterations requests
• Monitor and manage alteration timelines, outsourcing garments as needed to meet deadlines
• Conduct garment district runs 2-3 times per week for sourcing buttons, zippers, and other necessary materials
• Perform final QC on completed alterations, check garments into CRM, and notify clothiers and/or clients accordingly

Alts VIP Customer Service:

• Warm and on-brand customer communication across emails, calls and ad hoc in-person work.
• Maintain a professional, warm, welcoming office environment
• Answer all inbound calls to the VIP Alterations department
• Manage all client bookings and appointments for VIP clientele
• Thoughtful interaction with each client
• Collect, organize, and track consumer feedback, day-to-day issues and other relevant information and communicate this to the team
• Connect thoughtfully with our VIP clientele and develop individual strategies to nurture these important relationships.
• Contribute ideas to company policies to create an even better customer experience

Operations:

• Engage in frequent collaboration with the Tailor Shop Manager of your Alts studio in order to assess studio needs and day-to-day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all garments are racked in accordance to Alts’ standardized racking system
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFAs, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Mobile Fittings:

• Coordinate, organize, schedule and manage these expert tailoring and alterations during in-home or in-office appointments with your Tailor Shop Manager
• Ensure high-quality finishes and client satisfaction through strong customer service skills and communication
• Coordinate logistics to meet and exceed deadlines
• Maintain professionalism and represent the Alts brand with excellence in every interaction

Attributes

• You are adaptable and resourceful, finding creative solutions to challenges on the fly.
• You are a strong problem solver, addressing issues calmly and systematically.
• You are customer‑centric, prioritizing the client experience and fostering loyalty.
• You are highly organized and efficient, managing multiple tasks with a systematic tracking system.
• You are dependable and accountable, owning responsibilities and ensuring timely resolution of client issues.

Experience

• Bachelor’s degree in Business Administration or related field; relevant experience may be considered in lieu of a degree.
• Proven track record of success in retail operations management, preferably in the fashion or apparel industry.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and external partners.
• Knowledge of inventory management principles and experience in managing inventory levels, stocking, and merchandising. Must be able to lift packages up to 40 lbs.
• Familiarity with alterations processes and experience coordinating alterations services for clients.
• Proficiency in G‑Suite and familiarity with retail management software is preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Why the Role is Compelling

As a VIP SEC at Alts, you will play a critical role in the overall success of the VIP alterations team and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to oversee operations and customer service in our VIP sector and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with plenty of opportunities for advancement as the brand continues to expand.

Compensation

This position has a salary range between $50,000 and $60,000, depending on past performance and experience.