Communication Specialist Job at ICES: Data, Discovery, Better Health in Juneau

We’re looking to hire a Communication Specialist to support our team both in the field and behind the scenes. This role is crucial for keeping everything running smoothly by ensuring clear, effective communication with our Managers, customers, field techs, and internal teams. Whether you're working directly with our field technicians, liaising between departments, or ensuring our customers stay informed, your role will be the backbone of our day-to-day operations. If you’re someone who thrives on keeping everyone aligned, informed, and moving forward, we want to hear from you! Essential Functions Effective Communication: Maintain consistent communication across multiple channels (phone, email, chat, in-person) to ensure everyone has the information they need. Documentation: Keep accurate logs and detailed notes in internal systems to track ongoing issues, resolutions, and updates. Liaison Role: Act as a liaison between our field technicians, managers, and other team members to ensure all parties are aligned on tasks and updates. Customer Support: Provide updates, follow-ups, and handle customer inquiries with clarity, empathy, and professionalism. Operational Support: Assist in organizing and relaying important information to ensure smooth workflow and effective problem resolution. Internal Communication: Ensure that both field teams and internal teams stay on track with their goals, communicating any delays, updates, or issues that may affect schedules or outcomes. What We’re Looking For Exceptional Communication Skills: Both verbal and written communication must be clear, professional, and concise. Attention to Detail & Organization: Keeping track of multiple tasks, updates, and conversations while ensuring nothing slips through the cracks. Tech‑Savvy: Comfortable using communication platforms and internal systems to document and relay information accurately. Team‑Oriented: A proactive team player who thrives in a collaborative environment and can work cross‑departmentally. Multitasking Ability: The ability to prioritize tasks, manage multiple conversations, and handle dynamic environments with ease. This is a great opportunity for someone who thrives in a dynamic work environment, and has a passion for ensuring smooth operations and customer satisfaction. If you’re ready to play a pivotal role in a growing company, apply now! #J-18808-Ljbffr