CCB iHeartMedia + Entertainment, Inc.
Senior Account Manager, Branded Content
CCB iHeartMedia + Entertainment, Inc., Jacksonville, Florida, United States, 32290
What We Need
iHeartMedia is looking for a Senior Client Success Manager to join the Ruby (branded content) team; this person will bring a positive attitude and a curiosity to learn.
The ideal candidate will be responsible for establishing and maintaining the standard of excellence for client relationships. The position will be responsible for managing all aspects of communication, in addition to campaign set up, delivery and performance. This person will thrive in a fluid and flexible environment, is intellectually curious, and has a strong acumen for problem solving. They will be working closely with many roles within the podcast team, reporting directly to the Senior Director, Client Success.
What You’ll Do
Serve as the lead point of contact for all key stakeholders
Build and maintain excellent client & partner relationships
Work cross-functionally with clients and sales, creative custom podcast production team, sales research, and technical teams
Lead conversations with the client around creative timelines, asset delivery, and third-party tracking to ensure campaigns launch in a timely manner
Work with internal AdOps and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Partner with our production team and audience development lead to communicate podcast production updates and marketing initiatives to clients
Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities
Address client questions and feedback in a timely and accurate manner
Build formal presentations that highlight podcast and media performance in addition to audience insights, campaign learnings, and recommendations for future campaigns
The selected candidate will be expected to work onsite at a designated office location upon hire. Specific location details will be confirmed during the offer process.
What You’ll Need
Bachelor’s Degree in Marketing, Advertising, Communications or relevant, equivalent experience
5+ years of experience in account management, preferably within ad operations environment
Extremely proactive and highly organized, with the ability to manage and prioritize multiple tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Understanding of marketing, AdTech, and the technical systems and relationships used by publishers, agencies, and advertisers to deliver podcast ads
What You’ll Bring
Respect for others and a strong belief that others should do this in return
Full proficiency and understanding of job function
Ability to work independently with minimal guidance
In-depth knowledge of key business drivers and how this impacts your team
Experience in team and project management for mid-sized projects
Ability to recognize and mitigate risk
Confidence to solve complex problems using multiple sources of information
Growth mindset and desire for continued knowledge sharing and learning
Understanding of impact of your own decisions
Ability to identify new opportunities for continued improvement across business
Comfort acting as a trusted advisor for colleagues with less experience
Ability to manage complex and confidential information and to influence others to build consensus across all levels
Compensation Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$108,000 - $135,000
Location New York, NY : 125 West 55th Street, 10019
Position Type Regular
Time Type Full time
Pay Type Salaried
Benefits
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click to learn about the San Francisco Fair Chance Ordinance.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click to learn about E-Verify.
#J-18808-Ljbffr
The ideal candidate will be responsible for establishing and maintaining the standard of excellence for client relationships. The position will be responsible for managing all aspects of communication, in addition to campaign set up, delivery and performance. This person will thrive in a fluid and flexible environment, is intellectually curious, and has a strong acumen for problem solving. They will be working closely with many roles within the podcast team, reporting directly to the Senior Director, Client Success.
What You’ll Do
Serve as the lead point of contact for all key stakeholders
Build and maintain excellent client & partner relationships
Work cross-functionally with clients and sales, creative custom podcast production team, sales research, and technical teams
Lead conversations with the client around creative timelines, asset delivery, and third-party tracking to ensure campaigns launch in a timely manner
Work with internal AdOps and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Partner with our production team and audience development lead to communicate podcast production updates and marketing initiatives to clients
Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities
Address client questions and feedback in a timely and accurate manner
Build formal presentations that highlight podcast and media performance in addition to audience insights, campaign learnings, and recommendations for future campaigns
The selected candidate will be expected to work onsite at a designated office location upon hire. Specific location details will be confirmed during the offer process.
What You’ll Need
Bachelor’s Degree in Marketing, Advertising, Communications or relevant, equivalent experience
5+ years of experience in account management, preferably within ad operations environment
Extremely proactive and highly organized, with the ability to manage and prioritize multiple tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Understanding of marketing, AdTech, and the technical systems and relationships used by publishers, agencies, and advertisers to deliver podcast ads
What You’ll Bring
Respect for others and a strong belief that others should do this in return
Full proficiency and understanding of job function
Ability to work independently with minimal guidance
In-depth knowledge of key business drivers and how this impacts your team
Experience in team and project management for mid-sized projects
Ability to recognize and mitigate risk
Confidence to solve complex problems using multiple sources of information
Growth mindset and desire for continued knowledge sharing and learning
Understanding of impact of your own decisions
Ability to identify new opportunities for continued improvement across business
Comfort acting as a trusted advisor for colleagues with less experience
Ability to manage complex and confidential information and to influence others to build consensus across all levels
Compensation Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$108,000 - $135,000
Location New York, NY : 125 West 55th Street, 10019
Position Type Regular
Time Type Full time
Pay Type Salaried
Benefits
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click to learn about the San Francisco Fair Chance Ordinance.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click to learn about E-Verify.
#J-18808-Ljbffr