Adobe
Overview
Join to apply for the
Technical Account Manager 4
role at
Adobe . Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! What You’ll Do
Establish and maintain highly strategic and influential relationships across the customer’s organization, including C-level executives and key customers Act as the trusted advisor and champion for the customer’s technical strategies while aligning with Adobe’s business goals Demonstrate executive presence and refine communications in complex, emotionally charged situations Lead high-profile customer calls and meetings with ownership, prioritization, organization, and issue resolution Possess an in-depth understanding of Adobe’s product offerings to provide comprehensive technical guidance Drive customer utilization of Adobe products in their workflow to provide enhanced results Measure and report the impact of change initiatives with tangible results Leverage understanding of each customer’s technical and business strategies to identify complex needs and propose innovative solutions Navigate customers through the implementation and utilization of Adobe’s AI and generative AI technologies Assess customer health, technical risks, and opportunities, and develop mitigation plans Proactively address complex problems to avoid or reduce impact Engage in knowledge transfer sessions, service reviews, solution reviews, roadmap reviews, and technical business objective discussions Think strategically about the customer’s business, product, and technical challenges to help realize business objectives through Adobe solutions Advise customers on upcoming product releases and guide them through environment changes and upgrades Lead technical escalations and critical issue resolution to ensure continued success Make and meet commitments, building trust with customers and co-workers Innovate and improve processes across the Adobe ecosystem Contribute to the knowledge base with proven approaches and advanced techniques Drive innovation and influence product roadmaps by providing strategic insights based on customer needs Maintain accurate and up-to-date customer information and ensure accountability across teams Mentor and coach team members to provide high-touch customer service Work hours broadly align with customers’ core business hours, with occasional extended or on-call hours Travel when permitted to customer sites (approximately 5-10%) What You Need To Succeed
Bachelor’s Degree in related subject area or equivalent experience 5+ years of full-time experience in technical account management, consultative technical customer support, or related role Experience in the digital video/audio, production, or post-production industry preferred Hands-on expertise in Adobe Creative Cloud applications focused on video and audio workflows Extensive experience in complex enterprise IT environments in consulting, support, account management or development roles Demonstrated executive presence and strong conflict-resolution and presentation skills Program or project management experience preferred Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those markets. The U.S. pay range for this position is $113,400 – $204,400 annually. Pay within this range varies by work location and may depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives as part of the Annual Incentive Plan (AIP). Some roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. California: Fair Chance Ordinances. Colorado: Application Window Notice, Jan 31 2026 12:00 AM. Massachusetts: Massachusetts Legal Notice. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. If you require accommodation for the application process, email accommodations@adobe.com or call (408) 536-3015. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Advertising Services, IT Services and IT Consulting, and Software Development Referrals increase your chances of interviewing at Adobe. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Technical Account Manager 4
role at
Adobe . Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! What You’ll Do
Establish and maintain highly strategic and influential relationships across the customer’s organization, including C-level executives and key customers Act as the trusted advisor and champion for the customer’s technical strategies while aligning with Adobe’s business goals Demonstrate executive presence and refine communications in complex, emotionally charged situations Lead high-profile customer calls and meetings with ownership, prioritization, organization, and issue resolution Possess an in-depth understanding of Adobe’s product offerings to provide comprehensive technical guidance Drive customer utilization of Adobe products in their workflow to provide enhanced results Measure and report the impact of change initiatives with tangible results Leverage understanding of each customer’s technical and business strategies to identify complex needs and propose innovative solutions Navigate customers through the implementation and utilization of Adobe’s AI and generative AI technologies Assess customer health, technical risks, and opportunities, and develop mitigation plans Proactively address complex problems to avoid or reduce impact Engage in knowledge transfer sessions, service reviews, solution reviews, roadmap reviews, and technical business objective discussions Think strategically about the customer’s business, product, and technical challenges to help realize business objectives through Adobe solutions Advise customers on upcoming product releases and guide them through environment changes and upgrades Lead technical escalations and critical issue resolution to ensure continued success Make and meet commitments, building trust with customers and co-workers Innovate and improve processes across the Adobe ecosystem Contribute to the knowledge base with proven approaches and advanced techniques Drive innovation and influence product roadmaps by providing strategic insights based on customer needs Maintain accurate and up-to-date customer information and ensure accountability across teams Mentor and coach team members to provide high-touch customer service Work hours broadly align with customers’ core business hours, with occasional extended or on-call hours Travel when permitted to customer sites (approximately 5-10%) What You Need To Succeed
Bachelor’s Degree in related subject area or equivalent experience 5+ years of full-time experience in technical account management, consultative technical customer support, or related role Experience in the digital video/audio, production, or post-production industry preferred Hands-on expertise in Adobe Creative Cloud applications focused on video and audio workflows Extensive experience in complex enterprise IT environments in consulting, support, account management or development roles Demonstrated executive presence and strong conflict-resolution and presentation skills Program or project management experience preferred Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those markets. The U.S. pay range for this position is $113,400 – $204,400 annually. Pay within this range varies by work location and may depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives as part of the Annual Incentive Plan (AIP). Some roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. California: Fair Chance Ordinances. Colorado: Application Window Notice, Jan 31 2026 12:00 AM. Massachusetts: Massachusetts Legal Notice. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. If you require accommodation for the application process, email accommodations@adobe.com or call (408) 536-3015. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Advertising Services, IT Services and IT Consulting, and Software Development Referrals increase your chances of interviewing at Adobe. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr