Brand Social Account Manager

About the role:The Brand Account Manager is a key player in our agency, responsible for leading brand relationships, overseeing social strategy, and managing internal teams to deliver measurable results. With a focus on strategic growth, creative execution, and long-term partnership building, this role is for someone who understands how to build, scale, and sustain brand presence in today’s social landscape.

This job is for you if...

• You have 5+ years of experience managing social media or digital marketing for brands (either in-house or agency-side)
• You have a strong understanding of brand positioning, digital storytelling, and growth strategy
• You have experience driving measurable growth (revenue, customers, community) for consumer brands
• You have experience in client services and client management
• You are a strong writer and presenter
• You have impeccable attention to detail, project management, teamwork, communication, and organizational skills
• You’re passionate about culture and brand-building
• You have a deep desire to continually grow as a person
• You are proactive and often come to the table with unique ideas and approaches
• You’re detail-oriented with a commitment to follow through
• You’re nimble and flexible to succeed in a fast-paced environment
• You have a drive to exceed the expectations of NOX Media, its clients, strategic partners, and colleagues through hard work, creative thinking, and deep knowledge of industry subject matter

Roles & Responsibilities:

• Manage day-to-day brand client relationships and communications, ensuring proactive service and strategic alignment
• Lead internal teams to develop and execute brand and social strategies that drive awareness, engagement, and growth
• Define brand narratives and content strategies rooted in cultural relevance and data-driven insights
• Create detailed content briefs and ensure effective communication with creative and production teams
• Lead and facilitate weekly client calls, ensuring clarity, accountability, and strong relationships
• Review monthly reports, identify key takeaways, and collaborate on strategy optimization
• Ensure the team is playing to the nuances of each social platform for increased organic exposure
• Collaborate with paid media and influencer teams to create cohesive brand campaigns
• Write captions, organize content calendars, and maintain content quality standards
• Stay updated with industry trends, platform updates, and emerging opportunities
• Contribute to the overall digital marketing strategy for each brand client

Necessary Experience:

• You have 5+ years in brand marketing, digital marketing, or client management
• You have 3+ years of experience in managing cross-functional social media/content teams (creators, strategists, paid media, etc.)
• Proven ability to lead brand campaigns and grow audiences across multiple social platforms
• General paid media knowledge (i.e. high level media planning, basic understanding of social ad manager platforms)
• Collaborate effectively in a team environment
• An independent worker with strong time management and organization skills
• A problem solver with foresight and the ability to develop creative solutions
• Deep knowledge of digital advertising and marketing trends, including the evolving social and creator landscape
• Ability to quickly understand a brand’s business, goals, and competitive environment, and translate them into actionable strategies
• Very experienced with the Google Suite [Gmail, Cal, Google Drive]
• Demonstrated problem-solving capabilities in a client-facing role
• Professional and respectful demeanor in dealing with internal and external business partners
• Integrity and optimism, regardless of the situation

Use information, data, and resources to proactively identify and solve problems to get the job done

NOX Media is a dynamic and innovative social media marketing agency dedicated to helping talent and brands grow and monetize communities online. With a track record of success and a passion for creative storytelling, we empower our clients to connect with their target audience and achieve their marketing goals.