County of San Mateo
911 Communications Dispatcher I
County of San Mateo, California, Missouri, United States, 65018
911 Communications Dispatcher I
County of San Mateo
San Mateo County Public Safety Communications is accepting applications for the position of 911 Communications Dispatcher I.
Base Pay Range $96,179.20/yr - $107,494.40/yr
Information Session Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department’s mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. Don’t miss this chance to learn about the position and get your questions answered. This session will be held on
Wednesday, October 22, 2025 , from
12:00 p.m. to 1:00 p.m. PST .
Click here to register!
Job Duties In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state‑of‑the‑art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County.
San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state‑of‑the‑art equipment and communication systems, including a brand‑new Computer‑Aided Dispatch (CAD) system.
PSC’s leadership philosophy centers around a commitment to customer service, dispatcher well‑being, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication.
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity.
Screen and prioritize telephone workload.
Remain cognizant of workloads and specific systems status.
Provide support and assistance in a team concept during day‑to‑day operations and critical or large‑scale incidents.
Assist in the coordination of mutual aid incidents.
Develop and foster a positive working rapport with direct and indirect customers, the public, and co‑workers.
Testify in court regarding legal proceedings related to dispatch call(s) received.
Prepare and submit various reports such as incident reports.
Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
Remain current on procedures for manual dispatch operations and Communications Center evacuation.
Provide off‑hours services as required.
Perform related duties as assigned.
Tentative Recruitment Schedule Close Recruitment:
October 30, 2025, 11:59 PM PST
Application Screening:
October 31, 2025
CritiCall Exam:
November 3 - 17, 2025
Interviews:
December 2025
Referrals increase your chances of interviewing at County of San Mateo by 2x.
#J-18808-Ljbffr
San Mateo County Public Safety Communications is accepting applications for the position of 911 Communications Dispatcher I.
Base Pay Range $96,179.20/yr - $107,494.40/yr
Information Session Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department’s mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. Don’t miss this chance to learn about the position and get your questions answered. This session will be held on
Wednesday, October 22, 2025 , from
12:00 p.m. to 1:00 p.m. PST .
Click here to register!
Job Duties In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state‑of‑the‑art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County.
San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state‑of‑the‑art equipment and communication systems, including a brand‑new Computer‑Aided Dispatch (CAD) system.
PSC’s leadership philosophy centers around a commitment to customer service, dispatcher well‑being, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication.
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity.
Screen and prioritize telephone workload.
Remain cognizant of workloads and specific systems status.
Provide support and assistance in a team concept during day‑to‑day operations and critical or large‑scale incidents.
Assist in the coordination of mutual aid incidents.
Develop and foster a positive working rapport with direct and indirect customers, the public, and co‑workers.
Testify in court regarding legal proceedings related to dispatch call(s) received.
Prepare and submit various reports such as incident reports.
Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
Remain current on procedures for manual dispatch operations and Communications Center evacuation.
Provide off‑hours services as required.
Perform related duties as assigned.
Tentative Recruitment Schedule Close Recruitment:
October 30, 2025, 11:59 PM PST
Application Screening:
October 31, 2025
CritiCall Exam:
November 3 - 17, 2025
Interviews:
December 2025
Referrals increase your chances of interviewing at County of San Mateo by 2x.
#J-18808-Ljbffr